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Full-timeDescriptionWe are seeking a dynamic Digital Marketing & Implementation Guru to join our team. This role will involve facilitating smooth client onboarding, optimizing digital marketing tools, and serving as a trusted agency partner. As a technical expert, you will apply your proficiency in configuring and optimizing digital marketing tools, SEO strategies, PPC campaigns, and web development solutions to drive exceptional client success.
ABOUT THE COMPANY
At BizIQ, our mission is to accelerate business growth through innovative and affordable digital marketing solutions. We are a trusted Google Featured Partner, with a success record of helping over 36,000 small businesses enhance their online presence. Nationally recognized for our award-winning culture and listed on the Inc 5000 as one of the fastest-growing companies, we also hold an A+ BBB rating for ethical business conduct. With a vision to impact 150,000 businesses, our organization is built on a foundation of commitment to our core values: Growth Mindset, Results Oriented, Innovative, Inspirational, Accountable and Transparency.
OBJECTIVES
- Successfully lead and execute advanced implementation tasks for digital marketing solutions, ensuring alignment with project plans and client requirements.
- Support the onboarding of new clients by facilitating smooth transitions, conducting thorough needs assessments, and ensuring clear communication of project scope and expectations.
- Apply technical expertise to configure and optimize digital marketing tools, SEO strategies, PPC campaigns, and web development solutions to maximize client success.
- Serve as a subject matter expert (SME) for clients, offering strategic guidance, troubleshooting technical issues, and recommending solutions that align with their business goals.
- Work closely with Sales, Customer Success, and Product Development teams to coordinate efforts, address client needs, and deliver integrated solutions that enhance client satisfaction.
- Conduct thorough quality assurance checks on implemented solutions to verify functionality, accuracy, and adherence to industry standards and client expectations.
- Provide responsive and proactive support to clients post-implementation, addressing inquiries, resolving issues promptly, and maintaining strong client relationships.
- Maintain detailed documentation of implementation activities, client interactions, and project progress.
- Identify opportunities for process optimization, efficiency gains, and best practices to streamline implementation workflows and enhance service delivery capabilities.
COMPETENCIES
- Advanced proficiency in digital marketing tools, SEO strategies, PPC campaigns, web development principles, and CRM systems to effectively implement and optimize client solutions.
- Ability to manage complex implementation projects, prioritize tasks, and meet deadlines while ensuring adherence to quality standards and client expectations.
- Strong analytical and critical thinking skills to diagnose issues, identify root causes, and develop practical solutions to resolve technical and operational challenges.
- Dedication to understanding client needs, providing personalized support, and delivering solutions that meet or exceed client expectations.
- Proven ability to collaborate effectively with cross-functional teams, including Sales, Customer Success, and Product Development, to ensure seamless project execution and client satisfaction.
- Excellent verbal and written communication skills to articulate technical concepts clearly, facilitate discussions, and provide updates to stakeholders at all levels.
- Ability to adapt to changing priorities, client requirements, and industry trends while maintaining a proactive and solution-oriented approach.
- Meticulous attention to detail in executing tasks, documenting processes, and conducting quality assurance checks to ensure accuracy and reliability of deliverables.
- Skilled in building and maintaining strong client relationships, fostering trust and loyalty through proactive communication, support, and strategic guidance.
EXPERIENCE AND EDUCATION
- 3+ years of experience in digital marketing implementation, customer support, or project management, preferably in a digital marketing or technology company.
- Proven professional experience applying technical skills with a solid understanding of digital marketing tools, SEO, PPC, web development, and CRM systems..
- Min 1 years of experience in Google Suite and familiarity with CRM and project management software.
- Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field. Relevant experience may be considered in lieu of a degree.
PHYSICAL REQUIREMENTS
- Prolonged periods sitting at a desk and working on a computer
- Prolonged periods attending or presenting on video calls with camera on
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements
COMPANY BENEFITS & PERKS
- Health Benefits: United Health Medical plans (with Company HSA Contribution), MetLife Dental plans, Vision plan, Life Insurance, Disability Insurance and more
- Paid Time Off: 15 days of PTO accrued annually, 6 paid holidays, plus 4 floating holidays
- Retirement Savings: 401K
- Parental leave: Inclusive and supportive parental leave policy
- Peer-to-peer Recognition: We call it BizBucks - a rewards program where you can receive weekly prizes Including Amazon gift cards or other prices.
- Award Winning Culture: A fun, energetic workplace, with a supportive atmosphere, no traveling required
COMMITMENT TO DIVERSITY
As an equal opportunity employer committed to a diverse and inclusive workplace, BizIQ values a staff reflective of our community. We hire talent at all levels, regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability. We actively foster inclusion within our company and in all interactions with clients, candidates, and partners.
