Company Overview
Soundrise is a leading podcast advertising sales agency representing world-renowned podcasts from PRX, Conde Nast, KCRW, Radiotopia, Resolute Square, among others. We are dedicated to connecting meaningful brands with premium, influential audio content to unlock growth and drive impactful advertising experiences.
Position Summary
We are seeking a highly skilled and strategic Manager of Sales & Revenue Operations to lead and optimize our revenue and sales operations. This leader will be responsible for streamlining and improving our order management, client and sales support, campaign optimization, revenue reporting, and related processes. As a systems-minded operations expert, you will continuously improve workflows, ensure operational efficiency, and create an environment where operations become a point of pride for our company.
You will drive alignment, improve decision-making leveraging data, and optimize tools and processes to maximize revenue potential.
Essential Duties and Responsibilities
1. Optimize Ad Product and Ad Copy Processes
- Develop and maintain comprehensive documentation of creative and technical advertising capabilities, ensuring alignment with sales strategies and business evolution.
- Work collaboratively with stakeholders to evolve and adapt capabilities documentation as our business needs shift.
2. Revenue Reporting and System Management
- Continuously assess and improve our order management and revenue reporting systems, ensuring alignment with company goals.
- Partner with the system administrator to implement updates, communicate changes, and provide effective training to relevant teams.
- Identify and track key performance indicators (KPIs) to measure effectiveness and drive results across the team.
- Lead quarterly audits of revenue reporting processes, ensuring accuracy, alignment, and relevance.
3. Execute Operations Strategy
- Drive the execution of the Operations Plan, focusing on optimized processes and system enhancements for sales effectiveness.
- Establish a clear and regular cadence for internal and external reporting and communication, promoting informed decision-making.
- Maintain a centralized repository of critical processes and ensure its accessibility for relevant teams.
4. Build and Lead a High-Performing Sales Support Team
- Develop and oversee an efficient onboarding and training program for new hires.
- Mentor and coach a growing support team, equipping them to actively manage the post-sales process and enabling Account Directors to prioritize revenue-generating activities.
- Foster cross-functional collaboration and plan for team succession, always ensuring coverage and flexibility for smooth operations.
- Recognize and leverage the unique strengths of team members to maximize overall team performance and excellent customer service.
Additional Responsibilities
- Collaborate with finance and accounting teams to track and reconcile revenue data, ensuring accurate billing and resolution of discrepancies.
- Develop and maintain a comprehensive Operations Manual documenting revenue processes.
- Oversee month-end closeout and reconciliation processes, ensuring alignment with client and company needs.
- Ensure all sold revenue is executed as ordered, maintaining high levels of accuracy and client satisfaction.
How Success Will Be Measured
- Achievement of company operational goals as defined in the Operating Plan.
- Continuous improvement and evolution of optimal revenue reporting practices.
- Establishment and maintenance of efficient and scalable products and copy processes.
Challenges You’ll Face
- Navigating and aligning multiple processes across networks and partners while ensuring efficiency.
- Balancing internal company goals with the needs of external partners and clients.
- Proactively building new processes and solutions to address emerging challenges in a fast-paced growth environment.
Qualifications
Key Qualities and Skills You Bring
- Analytical Thinker: Strong ability to solve problems with a resourceful and data-driven approach.
- Systems-Minded Leader: Deep understanding of systems and processes, with a drive to continuously improve operations.
- Strategic and Tactical: Ability to think big picture while executing day-to-day tactical operations efficiently.
- Resilient and Adaptable: Tenacious and flexible, thriving in dynamic environments where solutions may need frequent recalibration.
- Exceptional Communicator: Expert at communicating complex information effectively and engagingly across teams and to external stakeholders.
- Relationship Builder: Skilled at building trust and managing relationships with tact and diplomacy, even in challenging situations.
Experience Requirements
- Minimum 5 years in sales/revenue operations, preferably in the media, advertising, or podcasting industry.
- Proven experience in optimizing sales processes and managing systems that support revenue growth.
- Strong background in revenue analysis, reporting, and key performance metrics.
- Familiarity with CRM, order management, and data visualization tools is preferred.
Salary: $80,000 - $90,000
