Position Summary
We are seeking a highly skilled and dedicated On-Site Support Engineer to join our dynamic team. The successful candidate will be responsible for providing top-quality technical support and ensuring the seamless operation of IT systems at our clients' locations. This role requires a proactive approach to problem-solving, excellent communication skills, and a customer-centric mindset.
Key Responsibilities
- Technical Support: Provide on-site technical assistance and resolve hardware and software issues for clients.
- System Maintenance: Perform regular maintenance and updates to ensure optimal performance of IT systems.
- Installation and Configuration: Install, configure, and test new hardware and software at client sites.
- Network Management: Troubleshoot and resolve network connectivity issues, ensuring minimal downtime.
- Client Training: Provide training and support to clients on the use of IT systems and software applications.
- Documentation: Maintain accurate records of support requests, resolutions, and system changes.
- Collaboration: Work closely with the IT team and other departments to deliver comprehensive support solutions.
- Emergency Support: Provide timely on-site support in emergency situations and participate in after-hours support rotation as needed.
Qualifications
- Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Experience: Minimum of 3 years of experience in an on-site support or similar technical role.
- Technical Skills: Strong knowledge of Windows and Linux operating systems, networking protocols, and hardware troubleshooting.
- Certifications: Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional (MCP) are preferred.
- Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Problem-Solving: Strong analytical and problem-solving skills with a proactive approach to issue resolution.
- Customer Service: Exceptional customer service skills and a commitment to delivering high-quality support.
#LI-DNI
