Operations Specialist

Join a team that values your ambition and empowers your growth

Responsibilities

Client Service & Support:

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  Act as the first point of contact for wealth management clients, addressing inquiries and resolving issues in a timely manner.

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  Provide high-quality service to clients through phone, email, and in-person interactions.

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  Assist in onboarding new clients, including setting up accounts and managing documentation.

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  Support financial advisors and wealth managers in client interactions, scheduling, and follow-ups.

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  Assist with the daily operational tasks, including trade settlements, fund transfers, and account maintenance.

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  Ensure all transactions and account activities comply with internal policies and industry regulations.

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  Work closely with compliance and risk management teams to address any operational or regulatory concerns.

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  Manage and update client records in the firm's database, ensuring accuracy and confidentiality.

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  Support the preparation and delivery of client reports and account statements.

Cashiering & Transaction Processing:

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  Handle all cashiering functions, including cash deposits, withdrawals, and check processing.

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  Execute wire transfers, ACH payments, and account transfers accurately and efficiently.

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  Monitor and reconcile daily cash positions and client accounts.

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  Process client requests related to investment accounts, including trades, account updates, and fund disbursements.

Onboarding

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  Coordinate between client, advisor, and additional support teams to execute & track client onboarding progress.

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  Prepare and track new client agreement, custodian account opening, maintenance, and transfers paperwork thru the process, including any SLOAs that need to be established.

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  Confirm account set up at custodian and in Salesforce and Portfolio Accounting Software.

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  Confirm billing is set up and if needed initiate initial invoice.

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  Confirm any reporting is set up correctly.

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  Confirm client portal is set correctly.

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  Confirm any loose ends at prior custodian are done (RMDs, residual transfers, terminate auto payments).

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  Confirm any restrictions communicated to trading team.

Problem Solving & Troubleshooting:

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  Investigate and resolve discrepancies in client accounts or transaction processing.

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  Collaborate with internal teams to troubleshoot and resolve operational issues that may arise.

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  Proactively identify opportunities for process improvement and efficiency enhancements.

Qualifications & Requirements

• Bachelor’s degree in Finance, Business Administration, or a related field (preferred).

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  2+ years of experience in operations, client services, or cashiering, preferably within a wealth management or financial services firm.

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  Strong understanding of wealth management products, financial instruments, and client service processes.

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  Proficiency in using financial software systems and CRM tools.

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  Excellent attention to detail and strong organizational skills.

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  Ability to manage multiple tasks in a fast-paced, deadline-driven environment.

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  Strong interpersonal skills and a client-first attitude.

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  Knowledge of industry regulations (FINRA, SEC) is a plus.

Physical Requirements

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  This position requires the physical capabilities to work in an office environment, which may include prolonged periods of sitting at a desk and working on a computer. Corient seeks to make reasonable accommodations that enable individuals with disabilities to perform essential duties when possible.
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  This position may require the ability to lift up to 15 pounds.
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  This position is required to work onsite 4 days per week.

U.S. Eligibility Requirements

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  Must be 18 years of age or older.
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  Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation.
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  Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Corient hires U.S. citizens or permanent residents. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Corient will require proof of work authorization.
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  Corient participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
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  Must be willing to execute Corient’s Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality, and non-disclosure.

What You Can Expect from Us

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  Flexible & Hybrid Work Program 
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  401(k) Plan with Employer Matching 
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  Four Medical Plan options that is generously subsidized by Corient
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  Employer paid Dental, Vision & Life and AD&D Insurance 
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  Employer paid Short-term & Long-term Disability  
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  Paid Maternity & Parental Leave 
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  Flexible Spending Accounts & Health Savings Accounts
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  Dependent Care FSA 
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  Commuter & Transit FSA 
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  Corporate Discount Program - Perkspot 
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  Training Reimbursement  
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  Paid Professional Designations  
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  Giving back to the community - Volunteer days