Technical Program Manager

About Reputation

Why work at Reputation?

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  Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.
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  We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022. 
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  Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.
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  Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.
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  The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.
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  Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.
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  Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.
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  Our Mission: We exist to forge relationships between companies and communities.

Responsibilities:

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  Work with product, business and engineering teams to define project deliverables and milestones.
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  Work cross functionally to identify resources and develop project schedules based on requirements, technical challenges, available resources, and business needs.
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  Proactively identify risks and engage with the right partners to put in place contingency/mitigation plans. 
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  Gather requirements and define user stories ensuring features deliver expected business value and objectives
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  Drive project execution across multiple product teams, manage migration and roll out plans to ensure quality and timeliness of all the deliverables. 
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  Effectively communicate program status, issues, risks and dependencies with all the stakeholders at various levels in the organization. 
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  Additional duties as assigned. 

Qualifications:

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  5-8  years of demonstrated project/program management experience working with cross functional teams
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  Strong technical background and the ability to understand technical solutions  and contribute to technical design and implementation 
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  Excellent written and verbal communication skills with both technical and non-technical audiences
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  Deep experience with current industry standard  program/project management tools and techniques
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  Bachelor’s degree in technical field (Computer Science, Engineering, Physical Sciences), MS/MBA preferred (but not necessary).
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  Bilingual in French or German preferred but not required

When you join Reputation, you can expect:

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  Flexible working arrangements.
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  Career growth with paid training tuition opportunities.  
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  Active Employee Resource Groups (ERGs) to engage with. 
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  An equitable work environment. 

Our employees say it best:

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  Ample Opportunities - “There are many opportunities to learn and grow. Many open roles are replaced with internal promotions.” 
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  Positive Culture -"Great opportunity and exceptional culture." “You will never have a better culture anywhere else. Period.” 
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  Training and Tools - “All managers truly want you to succeed, and you are given great tools and training to be successful in your role.”
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  Balance - “Great work life balance and awesome team environment!”

Diversity Programs & Initiatives:

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  Diversity: Reputation facilitates a culture where people bring their diverse backgrounds, life experiences and identifications together to achieve our company objectives and contribute their unique perspectives for the betterment of our company, our customers and our people.
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  Equity: Reputation believes in treating every employee fairly. We are committed to ensuring that all employees have fair and equal access and opportunity for advancement.
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  Inclusion: Reputation believes in creating an environment where employees feel comfortable bringing their whole self to work. We believe feedback fuels progress and we ensure that all voices are able to contribute, provide feedback, and make a difference.
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  Belonging: Our culture is one that values collaboration, teamwork, and engagement to ensure that all of our employees across the world know that as part of the Reputation Nation, they are part of something bigger than themselves. We recognize that a culture of belonging cannot exist without a strong foundation of diversity, equity, and inclusion in place.

Additionally, we offer a variety of benefits and perks, such as:

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  Flexible PTO
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  Paid company holidays
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  4 company provided, “Recharge Days,” which are wellness days off for the entire company
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  Several active Employee Resource Groups (ERGs) to help foster inclusion and community
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  Employee Assistance Program
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  Access to a wide variety of unique perks and apps:
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  PerkSpot
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  Wellhub (Gym Pass)
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  Carrot Fertility
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  Omada
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  Ladder
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  SoFi
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  Fetch Pet Insurance
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  Calm for Kaiser
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  Spring Health for Guardian
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  XP Health for Guardian (virtual eye-wear platform)
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  401k
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  Health, dental and vision insurance
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  Paid maternity leave
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  Employer paid short and long term disability and life insurance