Sr. Fraud Investigator

Position Summary

Principle Duties and Responsibilities

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  Works with purpose and is driven to provide the best team member experience.
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  Willingness and ability to exhibit Wellby Core Values every day.
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  Provide coaching, guidance, and support to fraud investigators, including setting priorities and handling difficult calls and escalations.
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  Collaborate with internal stakeholders (compliance, legal, risk management, and operations) to align financial crime prevention initiatives.
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  Detect fraudulent transactions and patterns with high accuracy, proactively identifying abnormal activity to mitigate financial and reputational impacts.
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  Conduct thorough investigations of suspected fraud cases, gather evidence, document findings, liaise with retail and cybersecurity teams, and report activity to the appropriate agency.
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  Conduct interviews with relevant parties to gather information regarding fraud cases, document the interviews, and analyze the findings to support investigations.
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  Utilize fraud detection software, tools, and databases to enhance the monitoring process.
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  Review member transactions across various channels (online banking, shared branching, ACH, check, wires, debit, and credit cards) to identify fraudulent activity.
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  Initiate contact with members to review suspicious activity and take appropriate actions to protect their assets.
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  Maintain accurate records of fraud incidents, investigations, and outcomes for litigation preparation.
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  Liaise with external partners, including law enforcement agencies, regulatory bodies, and industry groups.
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  Prepare and present regular reports on fraud trends, incidents, and prevention efforts to management and stakeholders.
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  Analyze fraud trends, recommend, and deploy measures to control and reduce fraud losses.
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  Develop and deliver fraud prevention education and awareness programs for internal and external members.
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  Identify and implement opportunities for process improvement in fraud prevention systems and procedures.
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  Serve as a subject matter expert on fraud management tools and systems.
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  Create and prepare monthly reports related to fraudulent activities across all transaction channels.
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  Ensure compliance with applicable federal and state laws, banking regulations, and Wellby Financial policies and procedures.
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  Work with the BSA Team and other units to ensure proper reporting in alignment with BSA requirements.
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  Complete all required enterprise-level training, including BSA, OFAC, Privacy, and Information Security.
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  Maintain all business affairs of both internal and external members confidentially.
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  Maintain the highest levels of integrity and professionalism.
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  Perform related duties and special requests as assigned, including representation on credit union project teams.

Knowledge, Skills, and Abilities (KSA)

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  Knowledge of the regulations which govern financial institutions.
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  Knowledge of general office procedures and practices, business English, spelling, punctuation, and arithmetic.
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  Knowledge of Wellby’s organizational functions, general operating policies, and procedures.
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  Knowledge of regulations governing financial institutions, including federal, state, and local policies, laws, and regulations related to fraud investigation.
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  Skilled in operating computer equipment and general machines such as personal computer, copier, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding devices.
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  Knowledge of human behavior and performance as it pertains to detecting and investigating fraudulent activities.
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  Skilled in fraud detection and prevention technologies, case management systems (e.g., Verafin), and investigative databases (e.g., LexisNexis).
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  Skilled in Microsoft Office Suite (e.g., Excel, PowerPoint, Word)
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  Skilled in conducting complex investigations, including interviewing, gathering evidence, and maintaining accurate records.
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  Skilled in maintaining accurate and detailed records of investigations, including case notes, evidence gathered, and outcomes.
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  Skilled in advanced investigations and analytics, including documenting findings to support account reviews and preparing comprehensive reports on fraud trends and incidents

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  Ability to maintain the highest levels of integrity, confidentiality, and professionalism in all investigations and interactions.

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  Ability to execute complex investigations, deep dives, and special projects in a timely manner while communicating recommendations and findings to management and other stakeholders.
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  Ability to multi-task, maintain accuracy, and meet deadlines in a fast-paced, high-volume environment.
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  Ability to efficiently understand and follow oral and written instructions, perform routine duties without close supervision, and establish and maintain effective working relationships with other team members.
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  Ability to draft well-structured and professional emails, memos, and other forms of written communication.
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  Ability to articulate findings, recommendations, and procedures in a clear, concise, and professional manner.
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  Ability to coordinate several concurrent activities simultaneously, ensuring smooth workflow and task completion.

Supervisory Responsibilities

Complexity & Scope of Work

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  The team member will ensure policies, procedures, and programs are consistently administered, aligned with organizational goals, and compliant with professional standards.
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  The team member performs routine and generally related tasks without supervisory direction.
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  Tasks may occasionally have to be coordinated, integrated, and/or prioritized.
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  Courses of action are determined by established procedures and/or their leader
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  The team member’s work is reviewed periodically for accuracy, completion, and compliance with the policies and procedures.
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  The team member uses independent judgment in making decisions.

Physical Demands & Work Environment

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  The physical demands and work environment characteristics described here represent those that must be met by a team member to perform the essential functions of this position successfully. Reasonable accommodations may enable individuals with disabilities to perform essential functions.
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  To perform this job successfully, the team member is frequently required to remain in a stationary position 50% of the time. Daily movements include sitting, standing, reaching, and grasping; operating computers and other office equipment; moving about the office; and attending possible onsite and offsite meetings. 
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  The team member must be able to exchange information in person, in writing, and via telephone. Some degree of stress results from contact with management and other team members.
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  The ability to observe details at close range (within a few feet of the observer).
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  Must be able to occasionally lift items weighing up to 25 pounds across the office and load them onto shelves for various needs.
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  The noise level in the work environment is usually moderate.
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  Work involves the typical risks and discomforts associated with an office environment but is usually in an adequately cooled, heated, lighted, and ventilated area.

Minimum Qualifications

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  Bachelor’s degree in Criminal Justice, Finance, Business Administration, or a related field. Master's degree preferred.
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  Minimum five (5) years of experience in fraud detection, investigation, or a related field, preferably within the financial services industry.
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  Proven leadership experience with the ability to mentor and guide a team of investigators.
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  Extensive knowledge of federal, state, and local regulations governing financial institutions.
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  Proficiency in using fraud detection and prevention technologies, case management systems (e.g., Verafin), and investigative databases (e.g., LexisNexis).
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  Certified Fraud Examiner (CFE) or similar certification required.
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  Conflict resolution and negotiation skills through appropriate persuasion and genuine empathy.
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  Bondable

For All Candidates

Wellby is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status or any other legally protected characteristic. If you’d like more information about your EEO rights as an applicant under the law, please contact Human Resources.

Wellby provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please email careers@wellbyfinancial.com or call 281-226-1696 for assistance. 

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by team members and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.