Who we are
Jellyvision ALEX®, is on a mission to improve lives by helping people choose and use their benefits. We are raising the bar—for benefits and the employee experience (for our employees and those of the customers we serve) – by scaling personalization, compassion and an earnest intent to be helpful in all that we do. Jellyvision people are a group of creative problem solvers who use good judgment, give each other honest feedback, engage in real debate, and snack frequently. We are curious, hungry, and humble—because we know this is how we’ll continue to make an impact.
We’re kind, biased towards action, and sweat the details to create great experiences for those we serve. We are an inclusive, human-first workplace. Respect and trust for each other are foundational, and our equitable total rewards offerings support the lives and holistic well-being of our unique people. At Jellyvision, expect career experiences that challenge you, empower you to have a direct impact on our mission, and enable you to learn, try, and do while having fun along the way.
What’s the role?
ALEX is a beloved product in the market, and our team of Account Managers (AMs) are responsible for making sure our new and existing customers derive strong value from their partnership with Jellyvision. We are seeking an experienced leader, with a talent for coaching a team of driven individuals through a consultative enterprise SaaS sales process. We’re looking for a sharp, collaborative and highly motivated leader who will help our team efficiently and successfully deliver value to our customers.
We expect you to build and maintain a high-performance culture, collaborate effectively with other Revenue and company leaders, and ultimately increase retention rates across all product packages and service levels.
What you’ll do to be successful
1) Hit retention targets
- Own the bookings targets of the Account Management team overall, including a deep understanding of current opportunities and risks as well as a longer-term forecast of where you see your team landing each month, quarter and year
- Lead day-to-day operations for Account Management at Jellyvision, including managing a number (3-5) of Senior Managers and Managers, each with their own direct reports, and leading/supporting cross-team functions
- Build a culture of collaboration and continuous learning across Account Managers so that the team is quickly and successfully able to adapt to a changing market landscape
- Develop, support and track individual and team KPIs, holding team members accountable for success
- Oversee Account Manager structure, staffing, quota development and compensation
We’ll measure success by measuring booking goals and achievement of KPIs assigned to Account Management team within a given quarter and year
2) Build strong, valuable customer relationships
- Ensure your team is continuously delivering value to customers, both in terms of product utilization and a helpful, high-quality customer experience
- Create and enable a customer journey that showcases the value of ALEX, as well as the value of our Account Management partnership, across different customer segments
- Develop and leverage deep product and industry expertise, in order to enable Jellyvision to continue providing an optimal customer experience
We’ll measure success by increased retention across all customer segments
3.) Arm Jellyvision with insights to better solve customer problems.
- Collaborate with leaders in Revenue, Product and other departments to support innovation and improve the customer experience
- Develop and champion strategic change to support the company’s long-term vision
- Drive strong customer retention year over year
We’ll measure success by tracking customer feedback that will be utilized to develop compelling product roadmaps
Experience & skills you’ll need
- 10+ years of experience in an Account Management or Revenue environment, including 5+ years successfully managing employees, preferably in the HR or SaaS space.
- In addition to direct management experience, a successful track record selling/retaining Enterprise customers in a customer-facing role.
- An innate curiosity to know what makes each of your direct reports tick, and an insatiable need to help each of them—and the team overall—succeed.
- A knack for developing positive relationships across the organization to drive influence and align teams.
- A willingness to operate and make decisions in the absence of clear data, and an ability to pivot quickly and keep your team motivated as business needs change.
- Experience managing front line manager a plus.
The Details
- Location: Remote
- Starting Salary: $140k base
- Additional Compensation: commission eligible ($200k OTE)
What Jellyvision will give
you
Check out our benefits here!
Jellyvision is committed to continuous evolution and fostering a more diverse and inclusive workplace where everyone is welcomed, valued, and respected. It doesn’t matter your race, ethnicity, religion, age, disability, sexual orientation, gender, gender identity/expression, country of origin, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), criminal histories consistent with legal requirements or any other basis protected by law...we just want amazing people who are willing to grow along with us.Although we have a Chicago-based HQ that employees are welcome to work out of whether they’re local or just visiting, this position is also eligible for work by a remote employee out of CA, CO, CT, FL, GA, IL, IN, KY, MA, MI, MN, NC, NJ, NY, OH, OR, PA, SC, TN, TX, UT, VA, WA or WI.
