What You’ll Do
As a REMPREX Client Service Associate (CSA), you will perform customer transactions for all REMPREX-supported intermodal and automotive terminals from REMPREX Headquarters located in Lisle, IL. You will process information from multiple technology platforms and in an ever-evolving work environment. As a CSA, you will be responsible for timely operating decisions based on inputs to ensure safe, efficient, and customer-oriented service that meets or exceeds our clients’ expectations.
What You’ll Do:
- Provide exceptional customer service utilizing several audio/video communication systems
- Deliver virtual face-to-face assistance for drivers and other customers at intermodal terminals
- Process customer transactions via several modalities- primarily assisting incoming and outgoing drivers
- Perform accurate and efficient transaction processing to maintain safety, security, and compliance within the Intermodal terminal.
- Maintain attention to detail while multitasking and managing agent console duties
- Remain adaptable amidst technology innovations and respond positively to rapid changes in the industry
What You'll Need
Required
- At least 18 years of age
- Possess a high school diploma or GED
- Ability to pass and retain ErailSafe credentials as required by clients
- Willingness to adapt to seasonal variances in workload and industry needs in a 365, 24/7 environment
- Demonstrated analytical skill and problem-solving abilities
- Excellent time management and ability to multi-task
- Active-listening skills with the ability to communicate empathetically and effectively
- Unwavering attention to detail, exhibiting the highest level of professionalism
- Strong interpersonal skills to support working collaboratively as a team
- Flexible schedule to allow for extended or adjusted hours as necessary.
- Willingness and commitment to follow REMPREX and Client rules and regulations.
- Working knowledge of Microsoft Office suite of applications
Preferred
- Associate degree in a related field
- Previous customer service or call center experience
Work Environment
The CSA works in an office environment working closely and communicating with others. The position requires long periods of sitting and viewing computer screens. To perform this job's essential functions, an employee must be able to meet the physical demands of the role. Reasonable accommodations can be made to enable individuals with disabilities to perform the essential functions.
Hours
REMPREX is a 24/7/365 operation. As such, this role may include nights, weekends and holidays if and when the employee is scheduled to work. Occasionally, the role may require travel (less than 5%) primarily for training, onboarding, and responding to emergent situations at local terminals. While this role primarily works indoors, it may require outdoor work in the aforementioned situations.
Who is REMPREX and why are we hiring?
Headquartered in Lisle, Illinois, REMPREX specializes in the operation, support and engineering of intermodal terminals and ports nationwide. We specialize in delivering safe, efficient, and scalable services to help our clients transport intelligently. Click here to see it for yourself! As part of our high service commitment to our clients, we are continually looking for service-oriented individuals who can add value within our Technical Operations Center -- that’s where you come in!Your assimilation into our culture is very important in having a long and mutually beneficial career at REMPREX. Our core values are the driving force in our business. As a potential member of the REMPREX team, you should align with our core values.Safety | We commit to actively foster a healthy and injury free environment for our employees, clients and the communities we serve.Integrity | We make it a priority to do the right thing even when no one is looking, which is why we commit to the highest ethical standard.Innovation | We challenge conventional thinking to continually improve the products and services we offer.Transparency | We say what we mean, mean what we say, and do what we say we’ll do.
What We Offer
- Competitive compensation & a comprehensive benefits package that includes medical, dental, vision, life, disability, flexible spending, 401k + match and more!
- Paid Time Off
- Complimentary onsite fitness center in our corporate headquarters
- Onsite food service in our corporate headquarters
- Employee Assistance Program
- Employee Referral Program
- A conveniently located office easily accessible by public transportation and major highways
- A Diverse & Inclusive Company Culture that offers genuine teamwork
Ready to build your career with an industry leader?
REMPREX is the one intermodal logistics company that truly does it all and whether you are looking to make an impact on our front line in Operations or ready to contribute your expertise to one of our professional corporate areas like Information Technology, Account & Finance, Human Resources or Client Services, our highly-innovative, rapidly-growing enterprise provides everything you need to build a rewarding career. If you are a builder at heart, enjoy solving problems, taking the initiative, pitching in where needed, are always up for a challenge, we encourage you to explore your future with REMPREX and apply today! REMPREX is proud to be an Equal Employment Opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
Additionally, REMPREX participates in the E-Verify program in certain locations, as required by law. As part of our pre-employment process, we do require successful completion of a background and drug screening.IND2
