Description
ABOUT UPCLEAR
UpClear delivers a SaaS revenue management platform that is used by some of the most recognizable consumer goods brands in the world. Our system supports Trade Promotion Management, Trade Promotion Optimization, Integrated Business Planning and Revenue Management. We serve more than 80 brands in over 30 countries. Our growth is substantial and consistent; we have been on the Inc 5000 list of fastest growing private companies for eight years in a row.UpClear's global headquarters is in New York City and we have offices in London, Paris, and Singapore.
ABOUT THE ROLE
We're looking for a Sr Operations Manager who will act as a strategic partner to the CEO and the executive team, driving critical initiatives and optimizing operational efficiency across the organization. This role is integral in aligning cross-functional teams, enhancing internal communication, and ensuring that our goals around alignment, standardization, and simplification are met consistently and effectively. This is a high-impact role for a strategic thinker with strong analytical skills, project management expertise, and experience in a SaaS environment.
WHAT YOU'LL DO
Strategic Planning & Execution:
- Partner with the CEO to define and drive strategic priorities.
- Translate strategic objectives into actionable plans, ensuring timely execution across departments.
- Monitor the progress of company-wide initiatives and provide recommendations to address any risks or obstacles.
Cross-Functional Coordination:
- Facilitate alignment among various departments by leading initiatives aimed at standardization and process optimization.
- Act as a bridge between teams, fostering collaboration and transparency on company-wide objectives.
- Oversee cross-departmental projects and ensure they are completed on time and within scope.
Operational Excellence:
- Manage operational system configurations, migrations, and training across the organization, ensuring smooth implementation and adoption.
- Research and propose technology solutions (CRM, Project Management tools, SharePoint, Office 365, etc.) to enhance collaboration and drive efficiency.
- Drive process improvements within operations, identifying efficiencies that support scalability and alignment.
Communication and Alignment:
- Ensure that key internal communications are clear, actionable, and aligned with corporate goals.
- Prepare briefing materials, presentations, and reports for executive meetings, ensuring the CEO is equipped for key discussions with stakeholders.
- Lead executive meetings, including agenda setting, documentation, and follow-up on action items.
Tactical Execution:
- Take a hands-on approach to handle day-to-day tactical work as needed, managing key projects, resolving issues, and supporting teams with complex problem-solving.
- Balance strategic priorities with operational needs, adapting to dynamic situations and changing priorities.
Requirements
WHAT YOU'LL NEED
- Bachelor’s degree required, Master’s degree in Business Administration or a related field preferred.
- 8+ years of experience in a fast-paced SaaS or tech environment, ideally with 5+ years in a senior operations, or strategy role.
- Proven experience in project management, cross-functional team leadership, and strategic planning.
- Exceptional communication and interpersonal skills.
- Analytical mindset with a data-driven approach to problem-solving and decision-making.
- Ability to adapt to a dynamic environment, balancing strategic thinking with tactical execution.
- Proven ability to manage multiple projects.
- Familiarity with SaaS industry trends, best practices, and relevant metrics.
- Proficiency with OKR frameworks and project management tools
Benefits
UpClear employees have access to a range of competitive benefits, including:
- Various Health Care Plans to choose from (Medical, Dental & Vision)
- Retirement Plan (401k employer matching contribution, IRA)
- Paid Time Off (Vacation, Sick, and Public Holidays)
- Hybrid work model
Salary range: $120K- $170KThe salary range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base pay several factors may be considered as applicable including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority.
