We Breathe Life Into Data
At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That’s why we built the Healthcare Map — the industry’s largest, most complete, precise view of the U.S. healthcare system — by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare’s most complex questions for our partners.
Across the healthcare ecosystem, we’re helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease. As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver “wow,” and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease — and enjoy the journey along the way.
The Opportunity at Komodo Health:
At Komodo, we partner with organizations throughout the healthcare ecosystem to improve patient care and reduce disease burden through data-driven insights. Our diverse clients have a range of familiarity with healthcare technicalities and we strive to provide products designed to be simple enough for a layperson while also allowing power users to explore our data with all the depth and sophistication they require.As a Lead User Researcher, you will develop research programs that enable our teams to understand our users and design products that meaningfully enhance people’s lives and help get us closer to our revenue goals
Looking back on your first 12 months at Komodo Health, you will have…
- Led strategic research initiatives to uncover new business opportunities and drive product innovation, based on deep generative research.
- Owned/drove User Research insights into the Product development process at Komodo.
- Created personas and insights for our core business areas
- Identified value our users glean from Komodo experiences and partner with Product Analytics teams to measure, learn & improve value delivered through Products
- Partnered with our product team to define/refine and run the end-to-end product experimentation and proof of concept process
- Partnered with our Product Designers on research applicable to their roadmapped initiatives
- Revamped our insight delivery processes to reduce information silos and get information to the people who need it
You will accomplish these outcomes through the following responsibilities…
- Creating an integrated research strategy for Komodo Health in partnership with other insights functions
- Defining, developing, and deploying user research programs including interviews, focus groups, surveys, in-app feedback, and usage analytics
- Presenting insights to appropriate stakeholders
- Identifying and prioritizing research questions that drive business progress
- Enable teams to gain a holistic understanding of user needs by marrying qualitative and quantitative data
- Collaborating with product and leadership teams to integrate research insights into high-level strategic and tactical decision-making, influencing product roadmaps and company priorities.
- Measure and track the product impact on the evolution of user behavior and sentiment over time
- Establish research best practices, processes, and methodological toolkits
- Equip cross-functional partners with resources and guidance for independent research and data analysis
What you bring to Komodo Health:
- Experience with research design utilizing various methods (e.g., usability studies, contextual inquiry, surveys, etc.)
- Strong understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process
- Exceptional in communicating user research findings, with an ability to influence strategy and decision-making
- Ready to seek out opportunities to expand the value and scope of user research impact through relationship building and technical or methodological innovation
Additional skills and experience we’d prioritize (nice to have)…
- Familiarity with the Life Sciences & healthcare systems, and regulations.
- Proficiency with both strategic and tactical user research
- Strong leadership and mentorship skills
#LIRemote
Where You’ll Work
Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.
What We Offer
This position will be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.
Equal Opportunity Statement
Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
