About Us
Observe.AI is the fastest way to boost contact center performance with live conversation intelligence. Built on the most accurate AI engine in the industry, Observe.AI uncovers insights from 100% of customer interactions and maximizes frontline team performance through coaching and end-to-end workflow automation. With Observe.AI, companies can act faster with real-time insights and guidance to improve performance, from more sales to higher retention.Observe.AI is trusted by hundreds of customers and partners, including Pearson, Accolade, Group 1 Automotive, Southeast Trans, and Public Storage.
Raised our $125 million Series C led by Softbank Vision Fund 2 with participation from Zoom Video Communications, Inc., brings our total funding to date to $213M, with investments from Menlo Ventures, Next47, NGP Capital, Emergent Ventures, Scale Ventures, Nexus Ventures, and Y-Combinator. For more information, visit www.observe.ai.
The Opportunity
Are you ready to make an impact?
Are you passionate about shaping the future of AI-driven communication? As a Product Manager for our Speech Technology team, you'll play a pivotal role in developing and maintaining our cutting-edge ObserveAI ASR (Automatic Speech Recognition) Engine, expanding our language support, and creating cutting edge Speech enrichments with AI to meet the needs of our growing global customer base. You will also partner closely with our core Machine Learning Engineering team to support building core AI features that powers our entire platform.
What you’ll do day to day as a Product Manager:
- Lead the product strategy, roadmap, and execution for our speech technology solutions, including real-time speech-to-text engines, custom vocabulary models, and language support expansion.
- Manage relationships with ASR vendors and collaborate with cross-functional teams to ensure seamless integration and optimization of speech technologies.
- Drive the development of speech-driven machine learning and AI enrichments for analytics, enhancing the capabilities of our platform.
- Implement selective redaction features for each language to protect sensitive data in customer interactions.
- Collaborate with engineering, UX, marketing, sales, and customer success teams to deliver impactful features and ensure customer satisfaction.
- Analyze quantitative data and qualitative feedback to inform product decisions and prioritize roadmap initiatives.
- Evangelize our speech technology capabilities internally and externally, representing ObserveAI at industry events and with customers/prospects.
What you’ll bring to the role:
- Bachelor's degree in Business, Computer Science, or a related field (MBA preferred).
- 2-5 years of experience in product management, preferably in B2B SaaS, with a focus on speech recognition and machine learning technologies.
- Proven track record of managing all aspects of a successful product throughout its lifecycle.
- Solid technical background with an understanding of software development, web technologies, and AI/ML principles.
- Strong problem-solving skills and a hands-on approach to product management.
- Excellent communication skills, with the ability to articulate complex technical concepts to non-technical stakeholders.
- Exceptional organizational and analytical skills, with a keen eye for detail.
- Experience with agile development methodologies and cross-functional collaboration.
About the Team:
We are a team of passionate and fun-loving product folks spread across India and USA building products impacting thousands of contact center agents and millions of end consumers! Product managers at Observe.AI are viewed as “owners” of their respective product areas: you have to think like an entrepreneur, build business cases for your product proposals, enroll customers for Beta programs, and monitor the adoption and growth to ensure ROI.Join us at ObserveAI, where your expertise in speech technology will help shape the future of customer experiences.
Be a part of a dynamic team that values innovation, collaboration, and the power of AI to make a real difference.So, if you are driven and entrepreneurial, passionate about SaaS, and looking to make a tangible difference and positive impact at a startup, we encourage you to apply. For more information, visit www.observe.ai.
Compensation, Benefits, and Perks
- Excellent medical insurance options and free online doctor consultations
- Yearly privilege and sick leaves as per Karnataka S&E Act
- Generous holidays (National and Festive) recognition and parental leave policies
- Learning & Development fund to support your continuous learning journey and professional development
- Fun events to build culture across the organization
- Flexible benefit plans for tax exemptions (i.e. Meal card, PF, etc.)
Our Commitment to Inclusion and Belonging
Observe.AI is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Observe AI does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Observe.AI also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.We welcome all people.
We celebrate diversity of all kinds and are committed to creating an inclusive culture built on a foundation of respect for all individuals. We seek to hire, develop, and retain talented people from all backgrounds. Individuals from non-traditional backgrounds, historically marginalized or underrepresented groups are strongly encouraged to apply.If you are ambitious, make an impact wherever you go, and you're ready to shape the future of Observe.AI, we encourage you to apply. For more information, visit www.observe.ai.
