UpKeep is the leading cloud-based Asset Operations Management software developed to revolutionize the way teams manage facilities and maintenance work. We provide
mobile-first SaaS solutions, Industrial IoT sensors, data analytics tools, advanced enterprise integrations, and top-notch professional services. Our innovative technology is modernizing workflows and maximizing operational efficiency for over 3,000 customers including Shell, Yamaha, Unilever, McDonalds, Subway, Pepsi, and Marriott!We're a Series B tech startup with 100+ team members across the US. We've been recognized as a "Best Place to Work" multiple years in a row by fostering an inclusive and mission-driven culture.
In addition to stock options and great benefits, our people have the flexibility to work remote. UpKeep is ranked the #1 Facility Management software on Gartner, #1 Maintenance Management software on G2 Crowd, FrontRunners on Software Advice, and CMMS Leader on IDC MarketScape.
*This is a full-time role with up to 2 required days in our LA office/on a need be basis.POSITION SUMMARY:
We are seeking a highly organized and proactive People Operations Coordinator to join our team. This role will play a critical part in fostering a positive company culture, driving employee engagement initiatives, and supporting both our HR and Recruiting teams. The ideal candidate will have a passion for building a thriving workplace, exceptional communication skills, and a keen eye for detail in supporting operational functions.
ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Focus on Culture & Employee Engagement by collaborating with the people team to design and implement programs that promote a positive, inclusive and engaging company culture.
- Assist in organizing internal communications and help organize company-wide events, team-building activities, and recognition programs that promote UpKeep’s core values and mission.
- Assist the HR team with initiatives and day-to-day operations, including onboarding scheduling and facilitation, offboarding, and employee lifecycle activities.
- Maintain accurate employee records and ensure compliance with internal policies and external regulations.
- Serve as a point of contact for employee inquiries related to policies, benefits, and general HR matters, providing timely and helpful responses.
- Coordinate interview schedules, assist in managing job postings, resume screening, and candidate correspondence.
- Maintain candidate data and generate reports to help measure recruitment metrics and ensure process efficiency through Greenhouse (ATS).
- Identify opportunities to improve people-related processes and enhance efficiency across HR and recruiting functions.
- Assist in maintaining and updating internal systems (HRIS, ATS) to ensure accuracy and up-to-date information.
- Help organize and facilitate company-wide trainings and workshops that contribute to team development and professional growth.
- Take part in special HR projects, including diversity and inclusion initiatives, employee surveys, and career development programs.
EXPERIENCE:
- Bachelor’s degree in Human Resources, Business Administration, or a related field preferred.
- 1-2 years of experience in HR, employee engagement, or people operations roles.
- Strong organizational and multitasking abilities with keen attention to detail. Prior experience balancing multiple priorities across functions.
- Excellent written and verbal communication skills.
- Proficiency in using HRIS and ATS systems (experience with tools like Greenhouse, TinNet, or similar systems is a plus).
- Ability to handle sensitive information with discretion and maintain confidentiality.
- Passion for fostering a positive workplace culture and creating a great employee experience.
- Demonstrated ability to work both independently and collaboratively in a fast-paced environment.
SKILLS AND COMPETENCIES:
- Proactive Task Management: Proactively manage daily tasks.
- Time Management and Compliance: Uphold strong time management skills, consistently adhering to timesheet expectations without encountering timecard issues.
- Responsive Communication: Exhibit excellent communication skills by responding promptly to messages and requests.
- Effective Project and Task Management: Demonstrate strong project and task management skills.
- Employee Engagement and Innovation: Demonstrate a competency in fostering a positive workplace culture by consistently engaging with staff, contributing new ideas, and actively participating in discussions and company events.
- Event Coordination: Coordinating successful in-person and virtual bonding events and company-wide gatherings.
- Discretion: Operates with a high level of discretion, ensuring that sensitive information is not shared with non-essential parties.
This role will receive a competitive base salary + annual bonus + benefits + equity. A variety of factors are considered when determining someone’s compensation–including a candidate’s professional background, experience, and location. Final offer amounts may vary from the amounts listed below.The pay range for this role is $65,000 - $85,000 USD per year.
Company History & Product:
UpKeep was founded in 2014 by our CEO, Ryan Chan, based on an idea he had while using outdated desktop software as a Process Engineer in a manufacturing plant. He believed a mobile-first solution could significantly improve the productivity of the technicians he was working with. He was determined to build on this vision— so he quit his job, learned to write code, and created the first version of UpKeep from his family's garage!Today, our cloud-based Software-as-a-Service (SaaS) and cutting edge Industrial IoT sensors solve problems for thousands of businesses around the world.
Our Asset Operations Management solutions, coupled with powerful cloud ecosystems, empower maintenance and facilities teams to achieve their digital transformation goals. We are providing meaningful value to an underserved, blue-collar workforce by streamlining workflows, improving collaboration, and making it easy to manage work orders and projects from anywhere, anytime!We've raised $50 million in venture capital following a recent Series B funding round led by Insight Partners, Emergence Capital, Mucker, and Y Combinator.We're also building The Maintenance Community, the largest online forum and Slack group bringing industry professionals together to participate in discussions, webinars, podcasts, and courses.
Learn More!
www.onupkeep.comwww.onupkeep.com/careersAt UpKeep, we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. UpKeep is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation or Veteran status.
