Career Growth, Flexibility and Collaboration!
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. Headquartered in Minnesota, we offer our colleagues the ability to work globally, in a flexible and collaborative environment. Our team makes an impact!!
The Company:
Entrust relies on curious, dedicated and innovative individuals whom anticipate the future and provide solutions for a more connected, mobile and secure world. Entrust’s technologies and expertise help government agencies, enterprises and financial institutions in more than 150 countries serve and safeguard citizens, employees and consumers.
We Believe:
Securing identities is most effective when we value all identities. We are committed to ensuring that, through diversity and inclusion, the many voices that make up our communities are heard. From unconscious bias training for managers to global affinity groups that create connections both within and across our enterprise, Entrust expects and encourages all individuals to accept and respect one another. And, of course, to be themselves.
Position Overview:
WE ARE HIRING A FIELD SERVICE TECHNICIAN IN DC AREAThe Field Service Technician will provide support to our customers and deliver on all the services and offerings, Entrust contracts with our customers. They provide both preventative and emergency maintenance, and ensure the equipment at the customer sites is in proper working order. The Field Service Technician will perform the accountabilities detailed below and other duties as assigned.
Responsibilities:
Electromechanical Emergency and Preventative Maintenance:
Perform high quality preventative and emergency maintenance services on Entrust equipment
Work with a high degree of autonomy with the ability to test, diagnose and resolve issues on systems that may include:
Mechanical embossers, thermal image application and laminating, magstripe and chip data writing, ultraviolet curing
Day-to-day repairs may consist of:
Cleaning rollers, sensors, cavities and such as required
Calibrating sensors, data read/write devices, application pressure, etc.
Evaluation/ replacement of parts for wear and misalignment (includes servo & stepper motors, spindles, clutches, belts, bearings, etc.)
Evaluation/ replacement of temperature/ proximity/ position sensors
Software adjustments for temperature, hardware positioning, etc.
Utilizing repair and service manuals to troubleshoot card printer systems
Utilizing test equipment such as voltmeter and laptop
Utilizing hand tools such as screwdrivers, pliers, wrenches, etc.
Maintain accurate and proper trunk inventory levels
Follow established processes for service activity reporting and call management
Accept, organize, and respond to service calls utilizing a dispatch system
Drive to customer sites daily to provide service and maintenance
Customer Interaction:
Interact with customer operations staff
Be consistently reliable and timely in all aspects of the position, and display a positive attitude
Demonstrate customer relation skills that allow for independent resolution of most situations without management assistance
Work to continually improve customer relations
Adjusts to customer culture in communication, dress code, and compliance with their behavioral standards yet maintaining and modeling Entrust values
Learning and Development:
Participate in company sponsored personal development and quality initiatives
Complete all company training and development courses required by Entrust
Develop competency in required applications to confidently use diverse software and systems required by the operation
Assist less experience personnel that require assistance with difficult repair problems
Committed to continuously improve by sharing ideas, problem resolution successes, and suggestions on process improvement
Qualifications:
Basic Qualifications:
Associates degree in Electronics or related field or equivalent verifiable training
Minimum of 2 year of electromechanical technician experience
Proficient problem solving and troubleshooting skills
Proficient with PC’s, current operating systems and relevant software applications
Willingness and ability to work flexible hours/shifts, assignments and travel when required, including temporary off-site short term assignments in other locations
Ability to lift up to 70 lbs
Valid and active drivers license, insurable
Overtime is required as needed
Preferred Qualifications:
Additional electromechanical technician or field service experience
Entrust central issuance
Advanced technical education
Proficient in electro-mechanics, digital electronics and software required to maintain Entrust and 3rd party products
Skilled with tools and electronic test equipment
About Entrust:
Entrust keeps the world moving safely by enabling trusted identities, payments and data protection around the globe. Today more than ever, people demand seamless, secure experiences, whether they’re crossing borders, making a purchase, or accessing corporate networks. With our unmatched breadth of digital security and credential issuance solutions, it’s no wonder the world’s most entrusted organizations trust us.For more information, visit www.entrust.com. Follow us on, LinkedIn, Facebook, Instagram, and YouTubeEntrust Corporation is an EOE/AA/Veteran/People with Disabilities employer.#ENT123For US roles, or where applicable:
Entrust is an EEO/AA/Disabled/Veterans Employer
For Canadian roles, or where applicable:
Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation, contact accessibility@entrust.com.
Recruiter:Marcina Stewart
Marcina.Stewart@entrust.com
