Director of Panel Management

Job Description – Director of Physician Panel

Overview

Key Responsibilities

• Define and execute the physician community strategy, including setting the strategic direction on how to best leverage the physician community and provide additional products, resources and services to the community.
• Ensure quality proprietary data on a timely basis.
• Positively impact P+L through cost processes and controls.
• Manage team of Panel Associates and oversee Field Operations across all Franchises.
• Manage physician community membership, including building and maintaining relationships with new and existing physicians.
• Coordinate recruitment efforts for new physicians in existing and new indications or therapeutic areas.
• Support internal teams to ensure timely and accurate execution of research projects.
• Provide regular and accurate updates on status to ensure completion of surveys is on plan and time.
• Manage external recruitment partner relationships to ensure research projects are completed on plan and on time.
• Ensure the proper and timely processing of payment to research participants.
• Inbound respondent phone and email inquiries and support, as well as any required follow-up.
• Outbound telephone interview scheduling, follow-up, and survey execution.
• Manage day-to-day activities required for managing physician community member information and data in physician community management platform.
• Work closely with internal franchise leaders to identify KOL’s and support the franchise leaders in developing these relationships.
• Monitor and track physician community member participation ratings to ensure the physician community is engaged and has a positive experience.
• Coordinate with cross-functional teams to identify workflow challenges.
• Actively track project performance from launch to close and provide reporting on final project costs and outcome statistics.
• External vendor management (sending bid requests, reviewing quotes, etc.)

Education & Experience

• 5+ years of experience working in research-related panel support.
• 3+ years of team management experience.
• Bachelor’s degree required; Master’s degree preferred.
• Exposure to and proven capabilities in data analytics.
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem-solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task
• Demonstrated professionalism in a customer facing role is preferred
• Survey and panel management platform experience required
• Market research or project management experience required
• Must be willing to travel 10% of time

What You Bring

• You are a hardworking, self-starter that is comfortable working independently and without routine management supervision.
• Ability to prioritize and delegate responsibilities as needed.
• Commitment to always putting the customer first and develop innovative solutions for customers’ problems and concerns.
• You enjoy making progress towards your goals and possess an instinctively entrepreneurial business acumen.
• You embrace change and innovation.
• You are deadline driven.
• You value integrity.
• Good communication skills and ability to work directly with senior leadership.
• Outstanding attention to detail.
• You seek a working environment populated by dynamic professionals with a team-oriented approach to building a best-in-class insights business.
• Remote or hybrid with 10% travel required

• Compensation package includes competitive salary and benefits (health, dental, vision 401K), commensurate with experience, short-term disability, as well as an annual performance-based bonus for meeting performance objectives.

About Spherix