Voyagu is a dynamic and innovative tech-enabled travel agency based in the US, focused on delivering exceptional air travel services to premium clients. With operational hubs in Mexico City and Warsaw, and a commitment to providing the best customer experience in the industry, we are poised for significant growth and transformation.
We are looking for a highly experienced and strategic Head of Inside Sales / Director of Sales to lead, scale, and manage an inside sales organization of 50-100 people in Mexico City. The ideal candidate will possess exceptional leadership skills, a proven track record in building and scaling sales teams, and strong analytical abilities. This role requires a hands-on leader who can cultivate sales talent, promote top performers into leadership positions, and drive overall sales performance.
Key Responsibilities:
- Strategic Leadership:
- Develop and implement sales strategies to achieve company revenue goals.
- Scale the inside sales team from initial hires to a full team of 50 sales professionals.
- Foster a high-performance sales culture focused on customer success and continuous improvement.
- Team Management:
- Recruit, train, and mentor sales agents, ensuring they have the tools and knowledge to succeed.
- Identify and develop high-potential team members for leadership roles.
- Conduct regular performance evaluations and provide constructive feedback.
- Sales Operations:
- Oversee daily sales activities, ensuring targets and KPIs are met or exceeded.
- Collaborate with marketing and product teams to align sales strategies with overall business objectives.
- Implement sales processes, tools, and technologies to enhance efficiency and effectiveness.
- Analytical Reporting:
- Utilize data and analytics to monitor sales performance and identify areas for improvement.
- Prepare regular reports for senior management, highlighting successes, challenges, and recommendations.
- Analyze market trends and customer feedback to inform sales strategies.
- Customer Relationship Management:
- Ensure exceptional customer experience throughout the sales process.
- Handle escalated customer issues and provide solutions promptly.
- Compliance and Ethics:
- Ensure all sales activities comply with company policies and legal regulations.
- Promote a culture of integrity and ethical behavior within the team.
Qualifications:
- Education:
- Bachelor's degree in Business Administration, Marketing, Sales, or a related field. MBA is a plus.
- Experience:
- Minimum of 7-10 years of sales experience, with at least 5 years in a leadership role.
- Proven track record of scaling and managing large sales teams (preferably around 50 people).
- Experience in the travel tech industry or a related field is highly desirable.
- Demonstrated success in promoting team members into leadership positions.
- Skills:
- Leadership Skills: Exceptional ability to lead, motivate, and develop a high-performing sales team.
- Sales Expertise: Deep understanding of sales processes, techniques, and best practices.
- Analytical Skills: Proficient in data analysis and interpretation to drive decision-making.
- Communication Skills: Excellent verbal and written communication skills in both English and Spanish.
- Strategic Thinking: Ability to develop and execute strategic sales plans.
- Cultural Competence: Familiarity with U.S. business culture and customer expectations.
- Technical Proficiency: Experience with CRM software (e.g., Salesforce) and sales enablement tools.
Personal Attributes:
- Results-Oriented: Strong focus on achieving measurable outcomes.
- Adaptable: Comfortable working in a fast-paced startup environment.
- Collaborative: Works well with cross-functional teams.
- Integrity: Demonstrates ethical behavior and promotes company values.
What We Offer:
- Competitive Salary and Bonus Structure
- Comprehensive Benefits & Perks Package
- Opportunities for Professional Growth and Advancement
- Dynamic and Inclusive Work Environment
- Participation in an Exciting Growth Phase of Our Company
