Voyagu is a San Francisco-based travel management company that connects premium travelers with travel experts for better and easier planning, booking, and managing of their trips. Being part of a growing billion-dollar travel industry, we already have millions in our revenue and a team of a hundred people with offices in San Francisco, Amsterdam, Warsaw, and Mexico City, and we keep expanding.
We’re looking for dedicated Reservation & Ticketing Agents to join our team and support our sales agents in providing fast, efficient booking services to create seamless travel experiences for our clients.This is a fantastic opportunity to kickstart your career in the multi-billion-dollar travel industry. Successful candidates will have the chance for further career advancement, either into sales roles or product development positions within our company.
Responsibilities
- Efficiently process air travel reservations in GDS and other booking services, ensuring accuracy and adherence to client preferences
- Issue, exchange, cancel, and reschedule flight tickets as needed, following airline policies and company guidelines
- Proactively manage schedule changes, providing suitable alternatives to clients and ensuring smooth rebooking when necessary
- Process payments and verify transaction details to ensure secure and accurate billing
Requirements
- Excellent verbal and written communication skills in English
- Meticulous Attention to Detail
- Quick at learning new systems and adaptable to changing situations
- Ability to efficiently manage a high volume of client requests
- Communicates complex information in a clear, straightforward manner
- Availability to work from 4 pm to 1 am CET
Preferred Qualifications
- Previous experience in the travel industry
- Familiarity with major GDS systems
- Experience with Payment Processing
- Customer Support experience
What We Offer
- Competitive compensation package including fixed salary and performance-based bonuses
- 20 days of paid vacation annually
- Personalized development plan to nurture professional growth
