Purpose
The primary responsibility of this position is to deliver the best customer experience with their needs, to prioritize calls, dispatch information accordingly and support team members with additional tasks.Responsibilities
- Take incoming customer requests for service and supplies and inputs data into E-Auto
- Prioritizes calls and dispatch information to the appropriate technician in designated area
- Schedules service calls and preventative maintenance for technicians based on priority, location, and type of equipment
- Process auto replenishment orders for supplies for specific customers
- Audit and process delivery schedules daily for next day delivery/removal of equipment
- Perform technical assistance and call avoidance routines to expedite service response and prevent unnecessary service calls when possible
- Additional duties as assigned
Job Related Dimensions
- Strong communication skills – both verbal and written
- Working knowledge of MS Office to include Word, Excel and Outlook
- Data entry skills with an attention to detail
- Must reflect the highest priority emphasis on customer service and satisfaction
- Requires the ability to multi-task in a fast-paced environment
Qualifications
Physical Demands & Work Environment
- Ability to sit at desk for prolonged periods of time.
- Ability to talk on the phone and work with various computer tools and applications.
- Ability to type and compose written communication in various forms.
- Ability to lift 20+lbs on occasion.
