Job Description:
The VP, Recovery Management involves designing and executing a comprehensive collections strategy that aligns with organizational goals, focusing on sustainability and growth. The successful candidate will conduct thorough data analysis to enhance collections efficiency, ensure compliance with regulatory standards, and collaborate with internal departments to address complex borrower challenges. Additionally, the VP, Recovery Management, will oversee vendor relationships through performance scorecards, establish partnerships with external agencies, and prepare insightful reports for senior management.Leading cross-functional projects to enhance processes, evaluating and implementing advanced collections technologies, and maintaining industry’s best practices are key responsibilities as well.
Responsibilities:
- Design and execute a robust collections strategy that aligns with the organization's overarching objectives, ensuring sustainability and growth.
- Conduct in-depth analysis of data and market trends to enhance collections efficiency, mitigate financial risks, and drive revenue recovery.
- Oversee adherence to regulatory standards and industry best practices in all collections activities, fostering a culture of compliance throughout the organization.
- Partner with internal departments, including legal, compliance, and finance, to address complex borrower challenges and formulate effective resolution strategies.
- Build & manage comprehensive vendor scorecards and 3rd party oversight process. Manage vendor and compliance and performance to these scorecards.
- Establish and nurture strategic partnerships with external vendors, including collection agencies and legal service providers, to enhance operational effectiveness.
- Prepare and present regular performance reports to senior management, providing insights into departmental effectiveness and strategic recommendations.
- Lead cross-functional projects aimed at process enhancements, ensuring timely execution and measurable outcomes
- Analyze and refine collections workflows to boost operational efficiency and improve overall departmental performance.
- Collaborate with IT and operations teams to identify and implement advanced collections technologies, enhancing process efficiency and data accuracy.
- Evaluate and introduce relevant collection software and tools, driving innovation and operational excellence.
- Keep the team informed about industry’s best practices and regulatory changes.
- Oversee the budgeting process for the collections department, ensuring alignment with financial goals and resource allocation strategies.
- Develop and implement champion challenger strategies to test and compare current collection tactics against new approaches.
- Develop and maintain comprehensive vendor performance dashboards to facilitate data-driven decision-making and continuous improvement.
Education & Other Minimum Requirements
- Bachelor’s degree in Business, Finance, or a related field; an advanced degree (MBA or similar) is highly preferred.
- Minimum of 10 years of experience in collections management within the financial services sector, with a focus on strategic leadership roles.
- In-depth knowledge of regulatory compliance frameworks, including the Fair Debt Collection Practices Act (FDCPA) and other pertinent laws and regulations.
- Strong analytical and problem-solving capabilities, with the ability to interpret complex data and make informed strategic decisions.
- Exceptional communication and interpersonal skills, capable of engaging effectively with diverse stakeholders, including senior management, team members, and external partners.
- Proven ability to think strategically, aligning collections initiatives with broader organizational objectives and driving operational excellence.
- Proficient in collections management software and Microsoft Office applications; familiarity with data analysis tools, including SQL and advanced Excel functionalities.
- Experience with change management methodologies and the ability to lead process improvement initiatives, driving innovation and efficiency.
- Experience in running Champion Challengers strategies to enhance collections performance.
- Proven experience in managing third-party vendor relationships and performance, ensuring compliance with established standards and metrics.
- Strong financial acumen with experience in developing and managing departmental budgets, ensuring alignment with organizational financial goals.
- Commitment to fostering a culture of continuous improvement, staying informed on industry best practices and emerging trends in collections.
Competitive pay with bonus, and a comprehensive benefits package that includes, but not limited to:
- Salary Range: 155K to 185K DOE plus 20% Bonus
- 401(k) + company match up to 4%
- Long Term Incentive program
- Medical, dental, and vision coverage
- Annual HSA contribution of $1,600
- Life insurance, disability, and critical illness
- Birthday holiday
- 2 floating Community Days
- Free snacks and drinks in the office
- Tuition reimbursement program
- Generous PTO, including Paid Parental Leave
- $2,000 Vacation Incentive Plan after 3 years + $1,000 Sabbatical Day
- Community funds, wellness funds, and more
Learn more about our benefits by viewing our 2024 Employee Benefits Brochure.Goal Solutions, LLC (“Goal” or the “Company”) is an innovative consumer loan servicing and asset management company providing comprehensive and customizable solutions driven by technology, analytics, and industry expertise. Directly or through its subsidiaries, GSS Data Services, Launch Servicing (“Launch”) and Turnstile Capital Management (“TCM”), Goal provides primary servicing, asset management, collections management, direct collections, administration, and treasury services.
Key markets we serve include residential solar, home improvement, student finance, and a growing number of personal loan providers. Currently Goal serves a variety of clients including hedge funds, traditional banks, ABS structures, insurance companies, investment banks, and colleges and universities with over $30B in assets under management.Goal will continue to grow the business both organically and through acquisitions. Senior Goal leadership has been working together for over fifteen years and we pride ourselves and our work on our mission, values, culture, and service to our community.
Our company is headquartered in San Diego, CA and has been named “Best Places to Work” by the San Diego Business Journal since 2015. The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change. Equal Employment OpportunityIt is the policy of the Company to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws.
This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
