Position Overview:
As an Onboarding Specialist at Flashfood, you will play a critical role in the successful activation of new grocery retail partners. You will guide partners through the onboarding process, ensuring that they have a seamless experience implementing Flashfood’s solutions. You will work closely with new customers to understand their needs, provide training, and set them up for long-term success with the Flashfood platform.Key Responsibilities:
- New Partner Onboarding:
- Manage the end-to-end onboarding process for new grocery retail partners, serving as the main point of contact throughout the setup phase.
- Collaborate with partners to gather necessary information, configure the platform, and tailor solutions to meet their operational needs.
- Conduct virtual and in-person training sessions for grocery staff, covering platform functionality, best practices, and troubleshooting tips.
- Implementation Support:
- Coordinate with internal teams, including Sales, Customer Success, and Product, to ensure smooth handoff and alignment of goals during the onboarding process.
- Assist with system integrations, testing, and troubleshooting to ensure the successful deployment of Flashfood solutions.
- Account Activation:
- Monitor and guide the progress of each partner through the onboarding stages, identifying potential obstacles and resolving issues promptly to ensure timely activation.
- Track partner progress and provide detailed updates to the Onboarding Manager and other stakeholders as needed.
- Documentation and Training:
- Develop and maintain onboarding documentation, user guides, FAQs, and training materials to facilitate a consistent and effective onboarding experience.
- Gather feedback from partners during and after the onboarding process to identify areas for improvement in onboarding strategies and materials.
- Customer Success Transition:
- Ensure a smooth transition from onboarding to the Customer Success team, providing them with detailed information about the partner’s configuration, needs, and any open issues.
- Support early-stage usage and adoption of the Flashfood platform, addressing initial questions and concerns to help partners get the most value from the solution.
Qualifications:
- Bachelor’s degree in Business, Communications, or a related field (or equivalent experience).
- 3+ years of experience in onboarding, implementation, or customer success roles, preferably within the grocery retail or SaaS sector.
- Strong project management skills, with the ability to handle multiple onboarding projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to convey technical information clearly to non-technical users.
- Proficiency in CRM and project management software (e.g., Salesforce, Asana, Jira).
- Strong problem-solving skills, with a proactive approach to resolving issues.
- Ability to work independently and collaboratively in a fast-paced, dynamic environment.
- Passion for sustainability and reducing food waste.
What We Offer:
- Competitive salary and benefits package, including health, dental, and vision insurance.
- Opportunity to make a meaningful impact on the environment and communities.
- Collaborative and supportive work environment.
- Professional development and growth opportunities.
Flashfood is an equal opportunity employer and is committed to providing an accessible recruitment process. Please advise should you need any accommodation throughout the recruitment process. All your information will be treated confidentially.
