Since 2001, Procede Software has been a leading provider of enterprise-level Dealer Management Solutions (DMS) for the heavy-duty truck and ancillary markets. Serving dealer locations throughout the United States, Canada, and Australia, the industry’s leading dealerships trust Excede to run their business because of its full functionality across all dealership departments, high reliability, and strong integration with their OEM providers. Excede, its powerful DMS, leverages the strength of Microsoft® SQL technology to provide advanced Windows® and browser-based applications with real-time information.
We are seeking a motivated Business Solutions Specialist to join our dynamic team. This individual will independently engage with customers to identify and analyze areas for process improvement.Why Procede? - This is what our Chief Customer Officer of People & Culture has to say...watch this videoPrimary Job Responsibilities
- Provide common professional services including but not limited to, Excede DMS upgrades, server migrations, third- party API consulting, physical inventory consulting, data services (including development of SSIS packages, SQL automated jobs, SQL scripting) and project management and consulting for custom development
- Ability to provide consultative services to dealers based on their unique product software needs. Presents self in professional and analytical manner while consulting dealer.
- Coordinates small to medium-sized projects, which may involve working with multi-product environments with complex designs and workflow. Expertise and work efforts should focus primarily on the implementation of proprietary software products and product usage.
- Analyzes customers’ business requirements and software/product objectives; develops a deployment and usage strategy of such products to meet customers’ needs.
- Estimates time frames, quality and quantity of resources required to successfully implement projects; tracks issues between company and customers through to resolution.
- Conducts periodic status checks with customers and team members to assess project progress. Reports updated forecasts of project variables as necessary throughout projects and other assignments.
- Prepares project status reports, recaps and visit summaries for all customer site visits.
- Takes initiative with the Professional Services team (and other departments) to continually establish best practices, identify best-in-class services to enhance Procede’s services portfolio, and generally deliver outstanding, advanced-level customer support.
- Actively assists with and resolves advanced support requests, lending support and expertise to peers.
- Demonstrates ability to independently perform other department tasks not specific to application support.
- Consistently keeps management informed of current project status, departmental and application support issues.
Desired Qualifications/Skills
- Proven problem-solver with the ability to effectively work with management, staff, and customers; to communicate clearly, concisely and accurately both verbally and in writing; to achieve results for Procede Software; to practice good time management and organizational skills, and to demonstrate exceptional professional behavior.
- The ability to systematically interpret functional requirements into application design, and the ability to communicate technical issues to non-technical users/customers.
- Demonstrate intermediate to advanced level DMS knowledge, and all operating systems software as it relates to the product(s). Possesses knowledge of interfaces, data conversion, ODBC, MS SQL Server, MS Word, Excel, and Windows 7 and more.
- Ability to work independently and use sound judgement and product knowledge when advising customers.
- Ability to perform numerous tasks and to prioritize efficiently and effectively all assigned tasks.
- Must be available to travel up to 30% of the time to possibly include weekends and holidays; ability to obtain a passport for international travel, as requested; ability to execute project work that occurs afterhours and weekends.
- Must be team oriented and have strong interpersonal skills; be reliable and dependable. Ability to proactively mentor new team members.
Requirements
- Minimum of 1 year experience with DMS (Dealer Management Software) to include system design and consulting and/or data processing type activities.
- Intermediate ability to view and modify basic direct SQL query changes from SQL Management Studio, as well as creating basic SQL scripting, required.
- Minimum of 2-3 years in a systems analyst/project management implementation role, preferred.
- Bachelor’s degree preferred in related field, such as Computer Science or Business Administration. Relevant work experience may be substituted.
Physical Requirements
- Ability to sit at a desk, computer terminal or meeting table for a long period of time
- Ability to use hands and fingers or adoptive equipment to safely operate assigned equipment
- Ability to lift up to 20 lbs
- Ability to use telephone frequently for a long period of time, and to hear and speak clearly by telephone
The Exciting StuffBenefits
- Medical, Dental and Vision
- Competitive Compensation
- Paid Time Off (PTO)
- Volunteer Time Off (VTO)
- 14 Paid Holidays
- Lifestyle & Wellness Reimbursement
- Retirement Plan with Company Match
- Work equipment (laptop, monitor(s), keyboard, mouse, etc.)
- Destination office in Solana Beach, CA
- Hybrid work schedule
Location and CompensationThis is a hybrid-remote role; candidates based in San Diego county are expected to work a minimum of one day per week in the office, those residing outside of San Diego county will be considered fully remote. The salary range for this role is $60,000 - $90,000 per year, depending on a combination of factors, including, but not limited to, education, relevant work experience, qualifications, skills, certifications, location, etc.In addition to our comprehensive benefit package, our company encourages and supports career development.
We are equally invested in our employees’ success and believe in a partnership where individuals can grow professionally.CultureWe work hard and play hard; we strive to create a culture that is as equally challenging as it is fun and rewarding! Please view our social media pages to get a glimpse of our company sponsored events:Facebook: https://www.facebook.com/procedesoftwareofficial/LinkedIn: https://www.linkedin.com/company/procede-softwareWe are proud of our company and welcome you to visit our website to see why and learn a little bit more about us https://www.procedesoftware.com/company/.We hope you are interested in our Company and our Business Solutions Specialist role and welcome anyone to apply!Please be sure to add notifications@app.bamboohr.com to your email contact list to ensure delivery of all correspondence from us.Procede Software provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Procede will not sponsor applicants for immigration-related benefits.
