Senior Sales Engineer - NYC

What you will be doing: 

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  Own the technical relationship with customers through pre-sales and lead or support post-sales (as we expand this function)
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  Demonstrate the Coder platform from both the end user (developer) and administrator points of view
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  Install the Coder platform on various cloud and on-premise Kubernetes and VM infrastructure
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  Partner with prospects to run POCs to help them realize the value of Coder
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  Become a subject matter expert in cloud development environments, and how they impact the developer experience and the business
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  Serve as the voice of the customer and provide product feedback to engineering
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  Submit feature requests and issues in our public and private Git repositories for follow-up and internal communication
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  Troubleshoot a customer's Coder deployment as well as networking and Kubernetes components
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  Contribute pull requests to Coder's documentation
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  Follow up with support tickets to ensure good customer experience

What you bring: 

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  Prospect and Customer-related Talent:
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  Strong customer facing skills including the ability to earn trust from technical contacts at our prospects while learning their current state challenges
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  Customer empathy which means you understand that the best technical solution may not always work for your customer’s workflows
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  Ability to translate technical challenges into business solutions on the fly and understand the politics of a prospect organization
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  Comfortable providing product demonstrations including architecture overviews to technical stakeholders
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  Have led detailed technical troubleshooting sessions until the issue is resolved
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  You understand how the Fortune 500 evaluates software, and the constraints they work under

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  Technical:
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  Deep foundational and working knowledge of Linux operating systems
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  3+ years of demonstrated experience with containerization tools such as Docker and Kubernetes
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  Experience working inside at least one of the following: AWS, Google Cloud, Microsoft Azure environments
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  3+ years of strong understanding of infrastructure-as-code tooling, specifically Terraform
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  Firm understanding of computer networking, specifically ingress controllers, proxies, and load balancers

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  Work Ethic:
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  Strong work ethic and can move fast in a startup environment
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  Player/coach mentality; someone who is coachable, and can coach members of the team
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  Willing to go outside the bounds of their job description and comfort zone
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  You are curious about technology and are constantly learning
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  You take initiative when something needs to be done, and you own the outcome
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  You are constantly looking for ways to add value to Coder

We will be really excited if you have the following:

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  A track record at both startup and mid-to-large software providers
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  Direct experience at a CI/CD, DevOps, Developer Tools software provider
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  You have worked in a developer platform team, platform engineering or you have worked closely with these teams
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  You have a Kubernetes certification

Interview Process 

Coder is a Proud Equal Opportunity Employer