ABOUT ZIVID
Zivid is one of Norway's most ambitious new technology companies, serving the global robotics market with our 3D computer vision solutions. Our innovative 3D cameras, serving as the eyes of robots, are essential in automating manufacturing and logistics worldwide. With nearly 100 employees, offices in six countries, and a diverse global customer base, Zivid is shaping the future of machine vision and robotics.THE OPPORTUNITYWe seek a highly motivated, goal-oriented, resourceful, and customer-oriented Application Engineer to join our Customer Success Team.
This role will have a strong focus on supporting the DACH region (Germany, Austria, and Switzerland), requiring a deep understanding of this market and fluent oral and written German language skills. As part of our well-established Customer Engineering Team, you'll be able to develop your communication, business development, and technical skills within an exciting scale-up environment. Your contributions will be critical to ensuring our continued success in the international market.Visit our Careers page to learn more about working at Zivid:https://www.zivid.com/career-join-zividRESPONSIBILITIESAs an Application Engineer, you will work closely with customers on exciting 3D machine vision projects, primarily supporting clients within the DACH region.
The ultimate goal of the CSU team and this role is to solve real-world project challenges and enable our clients to realize value through high-quality projects.In this role, you will partner closely with the sales team to discuss our product's technological capabilities and technical fit for their project with the client. You will conduct feasibility studies for customers' projects, explain advanced technical concepts, and advise them on application alternatives' pros and cons. As such, the person we look for should have great problem-solving ability, technical acumen, solid communication skills, and a customer-oriented approach.Your responsibility will be to make sure your customers successfully integrate Zivid 3D cameras and solutions through:
- Serving as the primary technical point of contact for customers in the DACH region.
- Providing technical training and support, with occasional customer visits for the most prominent customers.
- Guiding the customers during their journey from meeting Zivid technology for the first time to deploying the system in a factory.
- Advising customers on machine vision and robotics topics such as optimizing point cloud quality for defined applications, achieving the best cycle times, and improving hand-eye calibration performance.
- Directing customers on the best use of Zivid SDK and third-party software libraries.
In the Customer Success Team, you will also work on proactive support efforts such as writing code samples, tutorials, reference articles, and other technical documentation.You will be a critical member of the Customer Success Team.You will represent the customer's voice and guide our R&D team in designing the best products that the market needs. The company's success will depend on your success.You will master our product and technology by working on internal application projects to gain the knowledge required for training customers and shadowing more experienced colleagues.
For example, you will be involved in testing product and software features that our engineering teams are developing.We need a humble but fearless person who easily builds trust and reports with other technical people and makes customers feel valued and cared for on both sunny and rainy days.WE’RE LOOKING FOR CANDIDATES WHO CHECK MANY OF THESE BOXES:
- B.Sc. or M.Sc. Robotics, Machine Vision, Computer Science, Automation, Electrical Engineering or similar with 2+ years of experience
- Experience in Machine Vision and Robotics with strong programming skills in C++, C#, or Python
- Familiarity with Machine Vision software tools and libraries like OpenCV, PCL, Open3D, Halcon, andMATLAB
- Fluent in German (oral and written), as this role will focus on the DACH region. Business-level English is also required
- A quick learner with a “can do” attitude and strong problem-solving abilities
- Ability to clearly articulate complex technical concepts and develop training materials
- Excellent communication skills, structured and solution-oriented
- A passion for customer interaction and thriving in a dynamic work environment
- Focus on quality and process improvements
- Engineer to engineer communication skills
- Self-driven, collaborative, and passionate about technology
- Fluent in business English (oral and written); additional languages like Chinese, Japanese, Korean, or French are a plus
WE OFFER
- A central role in an emerging young company with global impact
- Opportunity to travel, visit clients, and attend trade shows
- A large degree of autonomy and responsibility
- A creative and collaborative environment
- An extremely competent, agile, and international team
- An innovative environment where risk and reward is encouraged
- Inspiring career advancement opportunities
- Highly motivated and skilled team members
- Competitive compensation package, including sign-on stock options package, competitive pension scheme and premium health insurance plan.
- Social events like climbing, running, cage ball, movie night, and company cabin trips
- A great workplace canteen of restaurant quality
- Opportunity to impact the future of robotic 3D vision
- Challenging problems, responsibilities, and a great deal of fun!
Deadline: We encourage you to apply as soon as possible, but no later than November 22nd. We review applications continuously.Location: Nydalen, Oslo, Norway (on-site position).Start date: As soon as possible, upon agreement.If you have specific questions about the position, they will be answered by Head of Customer Success; satja.sivcev@zivid.comJOIN USIf you’re passionate about technology, customer success, and making an impact in the world of automation, we encourage you to apply and join our mission to revolutionize 3D vision.
