What You Will Do:
Manage a large portfolio of new and existing customers with emphasis on a consultative approach. The Implementation Consultant will:
- Communicate and manage project scope, charter, and risk with internal and external stakeholders
- Leverage logistics and warehouse technology experience and Extensiv product knowledge to advise customers on best practice approaches across all products within the Extensiv Suite
- Provide ongoing project/program management to our Premium Account Services subscribers with a focus on adoption and retention
- Act as an extension of the assigned customer's team by project managing the configuration of new customers at scale, including high-value new business implementations
- Effectively provide premium product support and configuration for all types of user personas
- Learn and service new software features that are developed and released
- Act as a customer advocate for product function, quality, and usability
- Create documentation and training material supporting existing and future product functionality in collaboration with Extensiv’s Content Team
- Key goals include ensuring customer renewals, increasing customer lifetime value, and improving NPS
- Travel to customer sites for onsite implementation, consultation, warehouse launches, and training (expected 25% travel, up to 50%)
- Deliver high quality customer experience to ensure success within a customer’s first year with Extensiv
- Maintain 70% billable utilization and effectively manage the project’s budget and progress for all ongoing projects
- Efficiently complete high-quality projects with an average of 80% on time completion
- Manage each project’s budget to ensure profitability and proactively collaborating with the customer and Customer Success Manager to meet the contract requirements
- Own continuous improvement projects on internal process to enhance the customer experience
- Consult on internal Go to Market (GTM) initiatives
You Bring/Are:
- 3+ years’ experience managing technical projects and building customer relationships in the logistics space
- At least 1 year of logistics experience and a solid understanding of warehouse operations and Warehouse Management Systems or additional supply chain technology (OMS, IMS, TMS, etc.)
- Independent, self-actuated, self-starter with the ability to effectively and successfully manage high-profile accounts
- Excellent project management and organizational skills
- Strong understanding of business processes and the ability to translate customer requirements into technical solutions
- Process-oriented and obsessively organized
- Ability to work in a very fast-paced, constantly evolving, team environment
- Ability to travel ~25%
Bonus Points If You Have:
- Salesforce, TaskRay, and Utilization tracking tools
About Us: We look for team players/authentic people that strive for excellence and aren’t afraid to be themselves while they do it — because that’s what special teams are made of. If you’re ready to make an impact, take on responsibility, and be a part of our team, then apply to join our team. Our promise is to enable and equip you for long-term success, all while being surrounded by good people looking to do amazing work. We value and understand our employees’ needs for a healthy work life balance.
In doing so we offer:
- Generous and flexible paid time off plan
- Paid parental leave policy
- Employee resource groups
- Medical plans from your choice of providers including Kaiser and Cigna
To create the highest-performing team of professionals, Extensiv focuses on recruiting a dynamic, diverse, and inclusive team that represents our customers and greater communities. To increase diversity, Extensiv’s recruiting and hiring efforts focus on attracting individuals that are diverse in thought, experience, age, race, ethnicity, gender identity, sexual orientation, religion or belief, nationality, disability, veteran status, and any other protected status. Teams at Extensiv are expected to empower, engage, and hold their peers accountable for nurturing an inclusive environment where every individual has an equal opportunity to advance and be fairly compensated for their work. Extensiv strives to provide competitive market-informed compensation based on a candidate's knowledge, skills, and experience.
Exact compensation may vary based on skills, experience, and location.Extensiv does not accept unsolicited resumes from recruitment agencies or search firms and is not responsible for any fees related to unsolicited resumes.
