Who We Are
HungerRush is a leading provider of integrated restaurant solutions. HungerRush 360 is our flagship cloud POS system that makes it easier to delight guests, drive loyalty, and manage restaurants from anywhere. The all-in-one system integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features with flexible software designed to give operators of all sizes more insight into their customers, more control over their operations, and more power to profitably grow their business.
Learn more at www.hungerrush.com
Job OverviewAre you a customer service wizard? If so, we need you! We are looking for top notch installers to travel the country and partner with our customers. You will provide field support to ensure the stable operation of hardware and software products. This includes installing, configuring, supporting, and optimizing our products on site! This job is ideal for restaurant management personnel who are ready for a career change!
Remote and Onsite (Client sites and HungerRush HQ in Houston), must reside within a reasonable driving distance to an airport for travel
What You Will Do
- On-site Technical Product Support and Installation Duties
- Install, troubleshoot, HungerRush equipment
- Provide technical product training and basic user functionality training to customer
- Work closely with field staff to implement appropriate policies to manage work flow and communication
- Support customer-centric programs such as trade shows and workshops with technical expertise and product knowledge
- Ensure that customer satisfaction is maintained
- Escalate technical and customer issues to direct manager as needed
- Provide product feedback and customer suggestions to product development department
- Promote continuous improvement
- Perform other duties as assigned
What You Should Bring
- Must be able to travel locally and nationally a good percentage of the time including evenings and weekends
- Must have strong verbal and written communications skills
- Must have strong interpersonal skills, problem solving skills
- Must be able to think analytically
- Must have a minimum of two years’ experience in a restaurant or a related field
- Must be organized and have strong time management skills to include schedule development
- Must be able to lift up to 25 pounds occasionally and able to work on your feet for long periods of time.
- Must be able to successfully undergo a background check
- Must be able to pass a motor vehicle records check at hire and annually; must have automobile insurance
- Technical troubleshooting and reverse engineering abilities
- Must have a high school diploma or GED
Highly Preferred
- A minimum of two years’ experience in a restaurant or a related field. IDEAL opportunity for an individual who has been working in the restaurant management field and wants to make a career change!
- 1-3 years of experience computer technology experience including desktop and lap top configurations
- Bilingual Speaker
- Current passport holder
Additional Information
This position is open to candidates who are authorized to work in the United States, without sponsorship, either now or in the future. At this time, and in the foreseeable future, HungerRush is not able to support assistance with additional visa sponsorship, regarding this specific position.
Disclaimer: This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above.
HungerRush is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of any status or condition protected by applicable federal, state, or local municipal law.
