Warranty Coordinator

Wedgwood Window & DoorBoise, Idaho, United StatesOnsite

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Full-timeDescriptionRenewal by Andersen is growing and adding a Warranty Coordinator to our Operations Team. This role is responsible for being the point of contact for customers when experiencing product and service issues. Locally, we've been voted Idaho's Best Window & Door Company for 2022 and 2023. Renewal by Andersen of Boise is also a recipient of the Green Diamond Award for five years running - this award is given out to companies that excel in customer satisfaction. On a broader level, Renewal by Andersen was named one of the best employers for women in 2023 by Forbes, and one of America's greatest workplaces in 2023 by Newsweek.

We're consistently growing and looking for new talent to add to our already amazing team!

What You’ll Be Doing:

Successfully handle customer contact to diagnose and resolve product and service issues
Order product and manage warranty bills and charge backs
Manage jobs efficiently to fill the warranty calendar
Ensure discipline in ordering timeframes and customer touch points
Handle post-job calls with homeowners
Capture accurate documentation of customer interactions and documents into the systems and maintain customer warranty files
Work closely with the installation, service and warranty teams
Submit all warranty billable items in a timely manner
Keep systems updated with warranty work orders
Order, ship, track, and ensure warranty parts are available for jobs
Handle communication with fellow teammates in a timely manner
Maintain a high level of customer service and accuracy in work

What We Offer:

Career growth
401K with employer match
Medical, Dental, Vision, and supplementary benefits
Paid holidays plus a flex holiday off - your choice
PTO accrual of 14 days annually

Requirements

Team player
Ability to prioritize tasks
Proven problem-solving skills
Customer service focused
Experience in a construction field preferred, but not required
Ability to multi-task and prioritize among assignments with a strong adherence to deadlines
Excellent verbal and written communication skills
Must be organized, detail oriented and self-motivating
Proficient in Microsoft Windows, Word, Excel, Power Point
Positive attitude with a willingness to learn and grow

Salary Description$24/hourly

Life at Wedgwood Window & Door

Thrive Here & What We Value1. Onthe-Job Training Provided | 2. EmployerProvided Job Materials and PPE | 3. Redwing Boot Voucher up to $150 | 4. Company Branded Sweatshirts, Tees, and Hats | 5. PT Overtime Accrual of 14 Days Annually</s> | 1. Positive culture that encourages collaboration, growth, and innovation. | 2. Ongoing sales training and Sales Managers ready to help develop and grow our Sales Consultants in their talents to succeed. | 3. Consistently growing organization looking for new talent to add to our already amazing team so we can grow together. | 4. Named one of the best employers for women in 2023 by Forbes, and one of America's greatest workplaces in 2023 by Newsweek.</s> | 1. Fun and Rewarding Work Environment | 2. Consistent Growth Opportunities | 3. Paid Training Program | 4. Additional Field Training | 5. Flexible Shifts Available</s> | 2. Collaboration, growth, and innovation encouraged | 3. Ongoing sales training and Sales Managers ready to help develop and grow our Sales Consultants in their talents to succeed. | 4. Consistently growing organization looking for new talent to add to our already amazing team so we can grow together.</s> | 11. Leader in the window industry | 12. Named one of the best employers for women in 2023 by Forbes, and one of America's greatest workplaces in 2023 by Newsweek.</s> | 1. Fun and Challenging Work Environment | 2. Opportunities for Growth and Development | 3. Flexible Schedules Available | 4. Paid Training Program | 5. Additional Field Training</s> | Consistently growing organization looking for new talent to add to its amazing team | Leader in the window industry with a highly successful sales force</s> | 1. Competitive Pay | 2. TopNotch Training | 3. Epic Environment | 4. Flexible Schedule | 5. Comprehensive Benefits | 6. Fun & Competitive | 7. Culture of Excellence</s> | 11. Supportive atmosphere for growth | 12. Generous bonus program | 13. Paid training | 14. Company apparel | 15. Benefits package including medical, dental, vision, PTOPaid holidays and 401k with employer match</s> | 11. Rapid growth within the company | 12. Supportive atmosphere to propel your growth within the company | 13. Uncapped bonus and commission structure | 14. Paid training | 15. Mileage reimbursement after a certain amount of roundtrip miles in a day</s> | 1. Forbes named Renewal by Andersen one of the best employers for women in 2023 | 2. Newsweek named Renewal by Andersen one of America's greatest workplaces in 2023 | 3. Consistently growing and looking for new talent to add to our already amazing team!</s> | 13. Paid hourly with uncapped bonus compensation plan | 14. On the job training provided | 16. Renewal by Andersen uniform provided, including cold weather gear to protect you during those chilly days | 17. Rapid growth within the company | 18. Paid holidays with an additional holiday off of your choice | 19. PTO accrual of 14 days annually | 20. Medical/Dental/Vision plus supplementary benefits available | 21. 401k with 4% employer match</s> | 1. Career Growth Opportunities | 2. 401K with Employer Match | 3. Medical, Dental, Vision, and Supplementary Benefits | 4. Paid Holidays plus Flex Holiday Off Your Choice | 5. PTO Accrual of 14 Days Annually</s> | 1. Supportive atmosphere to propel growth within the company | 2. Rapid growth within the company | 6. Renewal by Andersen uniform provided, including cold weather gear to protect you during those chilly days</s> | 1. Renewal by Andersen was named one of the best employers for women in 2023 by Forbes, and one of America's greatest workplaces in 2023 by Newsweek. | 2. Consistently growing and looking for new talent to add to our already amazing team!! | 3. Full range of benefits along with PTO, paid holidays and 401k with 4% employer match.</s> | 1. Forbes named Renewal by Andersen one of the best employers for women in 2023. | 2. Consistently growing and looking for new talent to add to their amazing team! | 3. Career growth opportunities. | 4. Offers a variety of benefits, including medical, dental, vision, and supplementary benefits. | 5. Paid holidays plus a flex holiday off your choice. | 6. PTO accrual of 14 days annually. | 7. Hybrid schedule after 90 days.</s> | Renewal by Andersen was named one of the best employers for women in 2023 by Forbes, and one of America's greatest workplaces in 2023 by Newsweek. We're consistently growing and looking for new talent to add to our already amazing team.</s> | 2. Newsweek named Renewal by Andersen one of America's greatest workplaces in 2023. | 3. Consistently growing and looking for new talent to add to their already amazing team! | 4. Medical, Dental, Vision, 401k with employer match, Supplemental benefits, including life insurance, short and longterm disability, accident coverage, and critical illness coverage | 5. Paid Holidays including a flex holiday off of your choice.</s> | 3. Named one of America's greatest workplaces in 2023 by Newsweek</s> | Renewal by Andersen is a leader in the window industry and looking for like-minded individuals to join and grow their organization. | They were named one of the best employers for women in 2023 by Forbes and one of America's greatest workplaces in 2023 by Newsweek. | They consistently grow and are always looking for new talent to add to their amazing team.</s>

Warranty Coordinator

What You’ll Be Doing:

What We Offer:

Life at Wedgwood Window & Door

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