Ready to Make a Real Impact?
At Paystone, we don’t just solve problems—we revolutionize the way our customersexperience support. If you’re someone who thrives in an environment where each challengeis an opportunity and every interaction matters, this might just be the role you’ve beenwaiting for.
Who We're Looking For:
We’re seeking a dynamic Technical Support Agent who’s not just skilled but passionateabout making technology work for people. You’ll be the go-to expert for our clients and salesagents, helping them navigate technical hurdles with ease and ensuring their experiencewith us is seamless.
What You'll Do:
- Solve Complex Issues with Precision: Provide timely and thorough support via phone and email, diagnosing issues and guiding customers through solutions in a way that feels effortless to them.
- Own the Process: Dive into troubleshooting hardware, software, and systems, collaborating with cross-functional teams to solve problems that go beyond the ordinary.
- Shape Our Future: As the voice of the customer, your insights will play a critical role in how we evolve our product and processes. You’ll be the bridge between customer feedback and innovative change.
- Push Boundaries: Identify areas for improvement in our current systems and processes, making recommendations that keep us ahead of the curve.
Why This Role Is Different:
This isn’t your typical technical support job. At Paystone, we’re constantly evolving, whichmeans you’ll be part of an exciting, fast-paced environment where change is the onlyconstant. If you’re someone who thrives on variety and loves being at the forefront ofinnovation, you’ll fit right in.
Who You Are:
- You have a genuine passion for helping others and solving problems.
- You’re a natural communicator who can explain even the most complex concepts in simple terms.
- You’re tech-savvy with a basic understanding of internet technology (think modems, routers, IP settings).
- You're adaptable and thrive in environments where change is the norm.
- Fluency in French is an asset that can give you an edge in our diverse team.
Hours of work:
- 8 hours / day
- Monday – Friday
- 11:00 AM - 7:00 PM EST
Perks & Benefits
- Compensation tied to market data (we use Mercer)
- We reward for contribution
- Everyone gets Equity
- Flexible Vacations
- We’re committed to career development
- Work from home
- Company Events
- Health Insurance
Perks & Benefits
- Compensation tied to market data
- We reward for contribution
- Everyone gets equity
- Flexible Time-off
- We’re committed to career development
- Work from home
Our Mission
By joining Paystone, you are joining a team that is future-focused and driven by our mission of creating Customer Driven Growth.By helping our clients create better experiences for their customers, and in turn, motivating their happy customers to share their experiences with others, our platform creates the momentum for our clients to gain more happy customers. In other words, we win when our customers do.
Curious?
Good! We want all the curiosity we can muster. Innovation stems from observation and questioning, so be eager, be innovative, and be ready to raise the bar.
Come check us out!!
paystone.comdatacandy.comget.nicejob.com
About Us
Paystone is a leading North American payment and software company redefining the way merchants engage their customers and grow their businesses. The company's seamlessly integrated suite of automated payment processing, customer loyalty, gift card solutions, and now reputation marketing, is used by brands such as Irving Oil, The Source, Global Pet Foods, Kernels Popcorn, and many of the MTY Food Group's restaurant brands. Paystone's solutions are used at over 30,000 locations across Canada and the United States which collectively process over 10 billion dollars a year in bankcard volume.
We employ over 200 employees and serve as the technology partner of choice for hundreds of partners across North America.**Paystone is an equal opportunity employer. Should you require any accommodations due to disability please let us know at the time you are selected for an interview.**
