As an Integrations Manager on the CS [Customer Success] Integrations team, you will be responsible for managing and applying technically driven integration solutions for both pre-sale prospects and existing customers. In your pre-sale efforts, you will support the Sales and Solutions teams in taking a prospect’s vision of their tenant experience goals and work closely to determine viability and scope of said goals; using all the tools available with the VTS product suite. In working with existing customers, you will partner with our Tenant Advisory team to identify and resolve complex issues that are impacting customers across the full VTS portfolio through applying unique solutions derived from your subject and discipline expertise.
Every day you will work with support teams, solution specialists, development engineers, and quality engineers to manage, maintain, and deploy integration projects that are assigned to you. Your technical and leadership skills in combination with your passion for puzzle-solving will make you successful in developing and guiding exciting and innovative integration solutions for the marketplace. To thrive in this role you must have a proven track record in system-level experience across multiple software and hardware platforms.
Your hardware platform knowledge will include exposure to Apple iOS, Android OS, and Linux-based devices; in addition to hardware associated with various access and people management systems. You will learn and become knowledgeable on the platforms that VTS integrates with for access control, work order management, payments, and smart home technologies. Your knowledge in IP based devices will allow you to understand, design within, and troubleshoot hardware in a typical customer network. You will also be looked upon to write, maintain, and review knowledge base documentation to assist VTS’s general and specialized support functions to be more self sufficient.Ideally you will have experience in working in buildings, directly with property managers, commercial building staff, along with access control, infrastructure, and IoT integrators as this will be invaluable in your success; there will be many opportunities for client communication and engagement. You will have hands-on experience in several access control, visitor, and elevator management systems.
Here’s what you can expect as an Integration Manager:
- Have a deep understanding of VTS’ integration library including SAML and API/SDK based integrations, ranging from facility management to access control systems and everything in between.
- Develop and apply technically driven integration solutions for both pre-sale prospects and existing customers.
- Support the Sales and Solutions teams in taking a prospect’s vision of their tenant experience goals and work closely with them to develop a viable plan to achieve their goals
- Work independently on assigned software and hardware issues to resolution
- Write, maintain, and review knowledge base documentation to assist the general and specialized support functions to be more self sufficient
- Create client facing documentation specific to client’s system’s use case
- Make recommendations to improve systems performance, security, and scalability keeping in mind what VTS currently offers
- Work with our technology team to discuss enhancements and alternative work flows specific to clients needs
- Travel on-site when necessary, navigating within commercial real estate tower back of house and infrastructure spaces and testing client’s system compatibility with VTS
What VTS Values & How We Show It:
- Strive for Excellence - We know your potential is unlimited. Take advantage of our executive coaches and our training and career development programs available to all employees!
- Be Customer Obsessed - We’re employee obsessed too! VTS offers competitive compensation, comprehensive health benefits (including dental and vision), pre-tax commuter benefits, and a 401(k) plan. Not to mention the fun stuff - monthly happy hours, wellness events, clubs, and team lunches! Be Curious - Benefit from a culture that promotes new learning. VTS offers an education stipend to all employees!
- Move as One - We work in an open floor plan to promote cross-functional collaboration.
- Take Ownership - Be an owner of the company you’re building with our equity packages.
- Appreciate the Difference - VTS embraces and celebrates diversity. We understand the importance of a strong work-life balance. We offer a flexible PTO policy, generous family leave program, and more!
About VTS:
VTS is the industry's only technology platform that unifies owners, operators, brokers, and their customers across the commercial and residential real estate ecosystems. In 2013, VTS revolutionized the commercial real estate industry’s leasing operations with what is now VTS Lease. Today, the VTS Platform is the largest first-party insights and collaboration engine in the industry, transforming how strategic decisions are made and executed by real estate professionals across the globe.With the VTS Platform, consisting of VTS Lease, VTS Market, VTS Activate, and VTS Data, every stakeholder in real estate is given real-time market information and workflow tools to do their job with unparalleled speed and intelligence.
VTS is the global leader, with more than 60% of Class A office space in the U.S., and 13 billion square feet of office, residential, retail, and industrial space is managed through our platform worldwide. VTS is utilized by over 45,000 professionals and over 1.2 million total users, including industry-leading customers such as Blackstone, Brookfield Properties, LaSalle Investment Management, Hines, BXP, Oxford Properties, JLL, and CBRE. VTS maintains offices in New York City, London, Toronto, Chicago, San Francisco, and San Diego.To learn more about VTS and view our open roles, visit us at vts.com or follow us on Instagram (@WeAreVTS or LinkedIn.
DE&I Commitment
VTS embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.VTS will provide any necessary accommodation during the recruitment and selection process to an employee or applicant with a disability. If you have a disability or special need that requires accommodation at any time during the recruitment process, please let us know atta@vts.comPrivacy Policy
