ApplyJob Type
Full-timeDescription
Full-Time Concierge - The Grand at Domain: 6pm - 2am Tuesday - Saturday (or Monday - Friday)
At Hilltop Residential, we are proud of our vibrant culture. We are a world-class real estate investment company that provides unparalleled excellence to our customers and investors.Hilltop is dedicated to creating an unforgettable experience not only as a great place to live, but also a great place to work, and we are honored to have received the recognition as a Great Place to Work three years in a row, as well as being named a Top Workplace by the Houston Chronicle! If you want to be a part of a fast-growing company that puts their employees first – Hilltop Residential is it!
Hilltop Residential Offers Great Benefits!
• Competitive Pay • 401k with Company Match • Comprehensive Medical, Dental and Vision Plans • Paid Life Insurance • Employee Referral Program • Short and Long Term Disability • Paid Time Off • Employee Rent Discount Program • Rapidly Growing Company with Opportunities for Growth
Essential Responsibilities
- Deliver unmatched service to residents to exceed their expectations, while maintaining resident retention
- Help to create and promote a friendly and professional office environment by displaying exemplary customer service in all aspects of the position
- Regularly inspect tour path, amenities, model, and community for quality assurance
- Responsible for meeting, greeting and directing residents and guests
- Serving as the property ambassador and primary point of contact; also provide onsite security presence.
- Manage administrative requests from residents
- Verify and record visitor information
- Answer calls professionally, route calls to appropriate personnel, if necessary, and assist callers with directions, etc
- Receive and process incoming and outgoing mail/packages
- Monitor lobby traffic and alert residents to arriving guests and deliveries
- Insure that the common areas are clean and tidy, lighting is at proper level, temperature is appropriate
- Maintain logbooks for visitors, contractors, keys, elevators, incident reports, daily activities.
- Leading prospect tours until 8pm
- Managing Leads in CRM software system
- Assisting Guests with Guest Suite Rental Check-Ins
- Assisting with after hour move-ins and move-outs
- Answering phone calls and assisting residents with requests
- Entering Work Orders in Property Management System
- Attending afterhours resident events with Apartment Life Team once per month
- Document resident, guest, and employee requests, concerns, and incidents
Requirements
- 6:00pm – 2:00am Schedule availability Tuesday – Saturday (or Monday – Friday)
- At least six months experience in apartment, concierge, or hospitality industry preferred
- Outgoing, gregarious personality & an enthusiasm for marketing, leasing, and sales
- Active knowledge of online Social Media and social presence avenues
- Strong organizational and administrative abilities
- Must have excellent communication and people skills
- A passion to serve residents, prospects, vendors, and colleagues
- Knowledge of Fair Housing Law
- Valid driver's license and/or access to reliable transportation
Applicants are evaluated on the basis of job qualifications—not race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital or domestic partner status, citizenship or any other status or characteristic covered by federal, state or local law.#zrSalary Description$20
