ApplyDescription
Position Summary:
Collegis Education is seeking an Associate Director – Technical Partner Management as a technology leader within our information technology managed services organization. Collegis provides technology-enabled services to the higher education industry and the IT organization provides technology strategy, project delivery, and operational support services to institutions helping them to successfully navigate and execute their digital transformation journey. Collegis is helping institutions to transform to the university of tomorrow.
The Associate Director will serve as an account manager responsible for up to 3 institutions, ensuring a successful and enduring relationship with the assigned university\college partners.The Associate Director will interact regularly with key external stakeholders to understand the schools’ needs and objectives and facilitate the identification of solutions and technology services leveraging cross-functional teams within Collegis. Responsibilities will also include coordination of IT Steering Committee governance processes to align technology priorities with institutional strategic objectives while also overseeing the successful delivery of technology projects and solutions that meet the partners’ objectives.
Success will also be measured by partner satisfaction resulting from managing partner expectations, regularly communicating with external stakeholders and internal teams, and coordinating adjustments in service delivery.In managing the accounts, the Associate Director will be responsible for the financial performance of the account including profitability and revenue growth. The Associate Director will report to management on information technology plans, projects, account performance and related matters. The Associate Director – Technical Partner Management will report to the Senior Director – Technical Partner Management.
Primary Responsibilities, Essential Functions and Requirements:
- Technology Strategy Development: Provide technology thought leadership and input to IT strategy based on customer objectives, collaboration with the CIO, and with technology functional leaders to align objectives.
- Planning: Facilitate IT project governance processes to prioritize technology initiatives and changes to technology services. Define scope of project/service and plans for resources accounting for schedules, staff expertise (internal & external), tools, budget, internal/external constraints, etc.
- Project Delivery: Oversee the IT project portfolio, including overall schedule, successful delivery, and coordination of stakeholder communication and expectation management.
- Relationship Management: Build and nurture inter-organizational and inter-personal relationships to grow trust, enhance collaboration, and facilitate the success of the partner’s technology plan and Collegis’s business plan. Perform regular check-ins with external stakeholders, including monthly and\or quarterly business reviews.
- Communication: Provide clear direction to internal technology teams on client priorities, objectives and expectations to ensure projects are appropriately scoped and executed. Manage on-going communication with partner leadership, key departments, and stakeholders.
- Account Management: Review monthly service level reports and provide analysis and feedback for continuous improvement. Develop the annual account operating budget. Monitor account profit & loss financial statements to regulate profitability of account and drive improvement initiatives. Grow the account pursuing upsale and cross-sale opportunities.
- Provide continual process and technology improvement suggestions for Partner Management.
- Provide assistance and mentorship to other, less senior team members.
- Manage a maximum of 3 IT Managed Services partners simultaneously with very little oversight.
- Performs other related duties and participates in special projects as assigned.
- Adhere to the appropriate information security policies based on the sensitivity of company data and report any security related issues.
Requirements
Experience and Qualifications:
- Bachelor’s degree in Computer Science, Engineering, related technical field, management or equivalent practical experience.
- 3 years of experience in a customer-facing role interfacing with executive stakeholders, driving customer technical implementation, or transformation programs.
- Understanding of at least one of the following: IT operations, database systems, networking, IT security, application\integration development, service architecture, hosting services.
- At least 10 years of IT professional experience with at least 2 years of direct management of staff OR leadership role.
- Able to consistently contribute effort, leadership, and creative thinking to solving complex and significant problems in a collaborative fashion. Must be able to demonstrate an ability to work concurrently on multiple complex and sometimes ambiguous problems. Able to communicate complex concepts, problems and solutions clearly and effectively to all levels within the organization.
- Requires excellent communication, presentation, problem solving and management skills. Able to adapt communication style to listener’s experience, background and expectations, including technical and non-technical audience.
- Able to communicate in an effective and approachable style that engages others and builds credibility. Able to provide rationale when delivering complex or challenging information.
Education, Certifications and Licensures:
Bachelor’s degree in Computer Science, Engineering, related technical field, management or equivalent practical experience.
