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Job Summary: Collaborates with the DNA Findings administrative team to provide comprehensive administrative support and customer service for DNA Findings and the Gene By Gene Laboratory. This role involves handling cases related to relationship and identity testing and supporting processes for clinical and forensic genetic testing samples.
Primary Responsibilities:
- Collects customer DNA samples for relationship testing.
- Processes payments for DNA Findings cases.
- Responds to customer inquiries via email and phone regarding payment processing and status updates.
- Schedules site collection appointments for customers through EMSI for out-of-state customers.
- Ship collection kits to U.S. Embassies / Consulates.
- Supports the handling and check-in of samples, ensuring verification of sample integrity and accurate documentation.
- Assists with receiving, documenting, accessioning, and storing other samples for genetic testing.
- Performs additional administrative and organizational tasks in the office as needed.
- Other duties as assigned.
Skills:
- Excellent communication skills, both written and oral.
- Demonstrated ability to comprehend and implement instructions and procedures.
- Proven ability to perform routine tasks precisely and strictly adhere to procedures, ensuring high accuracy and attention to detail.
Requirements• High School Diploma or GED.• Proficient computer and administrative skills.
