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Enterprise Ad Operations Specialist

eLocalUnited StatesRemote
This job is no longer open

eLocal, part of Brookfield Asset Management, is a fast-growing and profitable national leader in pay-for-performance digital advertising. eLocal connects millions of local consumers each year to the businesses they need, when they need them. We are currently looking for an Enterprise Ad Operations Specialist to join our team remotely from anywhere in the EST/CST time zone.

The opportunity:


As Enterprise Ad Operations Specialist, you will be responsible for implementing and maintaining advertising campaigns for eLocal’s national service-based businesses. This individual will oversee detailed elements of the campaign set up, including call tracking, targeting radius, category set up, and call pricing. The Enterprise Ad Operations Specialist will identify issues that may be negatively impacting performance and proactively make recommendations to optimize.The Enterprise Ad Operations Specialist’s day-to-day responsibilities include:

  • Processing all necessary changes to campaigns including adding/removing coverage, making pricing updates, adding new locations, budgeting, optimizing, etc.
  • Proactively identifying issues and raising concerns to their sales counterpart
  • Handling end of the month billing and ensuring timely payment from customers
  • Monitoring ad delivery and pacing, communicating with your sales partner and assisting them with recommendations to generate incremental revenue and account expansion
  • Analyzing data and making campaign optimizations including pulling reports, call recordings and call tracking
  • Partnering and collaborating with internal cross-functional counterparts such as Sales Directors, Partnership Managers, Legal and Engineering teams to drive successful outcomes for eLocal and our customers
  • Delivering the highest level of customer service to our enterprise clients

Qualifications


  • Minimum of 5 years experience in customer success/account operations, at least 3 years of which involved working with clients on performance based digital campaigns
  • Endless curiosity and desire to proactively dig into campaigns to uncover insights without being asked
  • Extraordinary attention to detail and ability to double check your work and own your mistakes.
  • Proficient in data analysis to prepare campaign-level reporting and develop growth-focused insights. Ability to create and analyze data using pivot tables is a must
  • Experience in setting up campaigns and optimizing to meet KPIs
  • Superior time management skills; you are able to multitask and manage competing priorities while maintaining a high level of service to your sales partner and clients
  • Cost per lead experience (especially cost per call) a plus

We still use our Philly area office for meetings, collaboration, and socializing, but we are proudly a virtual-first environment. Since 2020, we have been a certified Great Place to Work™ with 91% of our employees saying that they would strongly recommend the organization to friends and family as a great place to work.We offer an extremely generous benefits package that reflects our values:

  • Competitive salary with annual bonus based on company performance
  • Heavily subsidized Medical through Blue Cross Blue Shield (85% to 100% company-paid), Dental, and Vision.
  • 100% company-paid Short-Term Disability, Long-Term Disability, and Life/AD&D Insurance.
  • Monthly wellness stipend and Wellbeing Spending Account.
  • Flexible, uncapped paid time off.
  • 401(k) with company match.
  • Extremely positive company culture – we work hard, but people enjoy working here and working together!
  • Work from home arrangements.

This job is no longer open

Life at eLocal

eLocal is a profitable, fast growing 10 year old internet advertising company whose mission is to connect consumers with local businesses, with a particular specialization in the home services and legal verticals. eLocal has been at the forefront of a changing advertising industry, being one of the only media companies in the country offering local businesses a performance-based pricing model. We boast an impeccable reputation within our industry, with an A+ Better Business Bureau rating and an excellent advertiser retention rate. We care about delivering results, so we only charge our advertisers for actual leads and calls from potential customers. We have a long list of real life success stories and encourage you to read some of our testimonials at http://www.elocal.com/elocal-reviews. eLocal also owns and operates http://www.eLocal.com, one of the nation's top online directories connecting consumers with local businesses. eLocal.com offers free listings to every local business. Partners/Affiliates We are able to accept live calls with out in-house US based call center or through category specific IVRs, where they are intelligently routed directly to our advertisers. Our platform also supports web form leads using ping post technology. Joining our partner network is simple. We have a standard, straightforward API and contract to get started. Please visit http://www.elocal.com/affiliate-contact to get started.
Thrive Here & What We Value1. Fun and Growth Opportunities of a Startup Coupled with the Support and Backing of a Stable Corporate Parent2. Certified Great Place to Work™ in 20232024 for the Fourth Year in a Row3. Extremely Generous Benefits Package4. Heavily Subsidized Medical through Blue Cross Blue Shield (95% to 82% Company-Paid), Dental, and Vision5. Monthly Wellness Stipend and Spending Account6. Flexible, Uncapped Paid Time Off7. Participation in Long-Term Incentive Plan8. Work-From-Home Position</s>
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