Avianca Passenger Service Agent

Maximus Global ServicesSterling, Virginia, United StatesOnsite

Summary/Objective

Provide check-in services for passengers, ensuring that all security procedures are met. Exhibiting exceptional customer service and communication skills. Process passenger luggage and claims. Serve as gate agent for the outbound flight, including boarding of passengers,

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working at the front counter assisting passengers with check-in. Using the airline system, issues tickets, create or change reservations and provides flight information. Will solve ticket-related travel problems.

Check-in the passenger baggage using the airline internal baggage system. Will provide assistance and handle baggage claims for inbound and outbound flights.

Review all necessary documentation to travel, following all regulations and security procedures, including company and government agencies regulations.

Competencies

Bilingual (Spanish and English)

Teamwork Orientation

Stress Management

Ethical Conduct

Good Communication

Customer/Client Focus

Supervisory Responsibility

This position has no supervisory responsibilities.

Work Environment

This job operates at an airport setting (inside terminal).

Physical Demands

This position is very active and requires stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet). Occasionally bend/twist at waist/knees/neck, pulling and pushing to perform various duties. The employee occasionally lift and/or move up to 70 poundsor more.

Position Type and Expected Hours of Work

This is a full-time or part-time position. Days and hours of work varied from Monday through Sunday, with different shifts (service provided to customers is 24/7).

Travel

No travel is expected for this position.

Required Education and Experience

High school diploma or GED.

Additional Eligibility Qualifications

Must exhibit exceptional customer service

As a condition of employment, employee must successfully complete a background investigation.

Must be able to read, write and speak English.

Maintain a relationship with both employees and clients

Must possess effective interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner.

Must be able to read and understand all operating and airport procedures and instructions.

Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment) 17.00 To 17.00 (USD) Annually

Life at Maximus Global Services

MGS is an industry leader in aviation services through an unwavering commitment to unparalleled customer service. Founded in 2012 under the name USA Special Aviation and Security Services, Maximus Global Services (MGS) quickly established itself as an industry leader in aviation services through an unwavering commitment to unparalleled customer service. Our ultimate mission is to provide all of our clients with the finest service at an exceptional value, and the fact that our most enthusiastic promoters are the myriad of airlines we serve truly speaks to the realization of that goal.

Thrive Here & What We Value1. Set the standard through tailor service to every person, every day.2. Provides aviation services at various airports in the US: Miami, Fort Lauderdale, Orlando, Virginia, Atlanta, and Las Vegas.3. Offers competitive salaries and comprehensive benefits including paid Holidays and Personal Time Off (PTO), Group Health Insurance including Medical, Dental and Vision, 401(k) and career opportunities for advancement.4. Teamwork orientation5. Stress management6. Ethical conduct7. Good communication8. Customer/client focus9. Incentive rewards10. Career growth</s>