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Senior Jira Consultant

Red Clay ConsultingMandaluyong, PhilippinesOnsite
This job is no longer open

The Jira Senior Consultant is responsible for cloud administration, configuration, and management of the Jira platform. This role focuses on ensuring Jira is optimized for efficient project management and collaboration and provides support for other IT services such as Active Directory, laptop support, and Microsoft 365.  
As Jira Senior Consultant, you will: 


  • Be responsible for cloud administration for all Atlassian products, including Jira, Confluence, and Jira Service Management (JSM).  


  • Customizing and configuring Jira Service Desk projects, encompassing request types, screens, permissions, workflows for agents and customers, and portals. This includes icon logo branding, workflow customizations, SLA, automation, and more.  


  • Efficiently integrating Jira/Confluence with Active Directory.  


  • Creating and managing Jira reports and dashboards. 


  • Setting up Confluence spaces, templates, file lists, and space permissions.  


  • Troubleshoot and resolve Jira-related issues and support users with best practices and technical guidance. 


  • Develop and maintain reports, dashboards, and filters for efficient tracking of project progress. 


  • Perform system upgrades and ensure Jira integrates effectively with other tools. 

Active Directory Support 


  • Creation and maintenance of user-profiles and account management 


  • User account management within the active directory 


  • Troubleshoot active directory issues  

Laptop Support  


  • Support basic laptop setup, troubleshooting and maintenance 


  • Resolves IT support requests from employees 

Microsoft 365 Support 


  • Support users with MS 365 issues 


  • Provide user account setup and administration 

Qualifications Education: Degree in computer science or any related field  Required Experience with: 


  • VMware/Veeam 


  • SharePoint 


  • Microsoft 365 


  • Active Directory/Entra ID 


  • End User support (Particularly troubleshooting laptops) 


  • Familiarity with confluence, JIRA Software, and JIRA Service Desk. 

This job is no longer open

Life at Red Clay Consulting

Red Clay Consulting has provided systems integration services to the utilities industry since its inception in 2001 and has implemented Oracle Utilities products since its partnership with LODESTAR Corporation in 2006. As a certified Oracle Gold Partner with an OPN Specialization for MDM 2 and SGG2, Red Clay Consulting provides a cost-effective opportunity to collaborate with a trusted and valued Oracle Utilities implementation and system integration partner. In addition to this esteemed certification, the Red Clay team delivers the deepest experience in the industry with Oracle Utilities and supports this competency with robust technical integration skills. \n\nRed Clay is strongly positioned, thoroughly trained and highly respected in the energy and utility industry. We have built our credibility in the marketplace by providing our customers with exceptional IT resources and project leadership. \n\nIf you thrive in a socially cohesive environment of smart AND fun people, Red Clay is probably the place for you. Here, we believe in you. We want to see you grow. Your opinions matter. And, you're rewarded for it with competitive compensation, generous benefits and professional development.\n\nIt can take some getting used to, but it comes from an understanding of where you are, a respect for what you’re trying to accomplish and a potent combination of intelligence, humor, experience and belief that we can get you there.\n\nIf you crave recognition, have ideas that you want to be heard and, most importantly, are someone who wants to feel like you’re making a difference, then we want to hear from you.\n\nVisit www.redclay.com to learn more about our mission of doing what’s right and fair for our clients, our employees and our company. Contact us today!
Thrive Here & What We Value1. Collaborative Work Environment2. Continuous Learning and Adaptation3. CustomerCentric Approach4. Efficient Problem Solving5. Event Success and Coordination6. Attention to Detail in Asset Management7. Supportive Team Dynamics8. Innovationdriven environment with teamwork focus9. Flexible work schedule for remote/hybrid arrangements10. Commitment to diversity, equity, and inclusion
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