Primary Responsibilities of Role
- Assist associates with all technology-related issues and requests
- Promote relationships with the end-user community to ensure that expectations are set and fulfilled appropriately
- Document processes and procedures to promote an organized approach to problem management
- Help ensure that support tickets are entered, picked up, worked and closed in an effective and efficient manner
- Support the allocation of technology resources to ensure an optimal business environment
- Track time spent on support tickets
Competencies
- Functional/Technical Skills
- Integrity and Trust
- Listening
- Problem Solving
- Technical Learning
- Priority Setting
Work Experience
- Experience working in an IT helpdesk or other similar technology role is strongly preferred
- MIS or other technology-related degree is preferred
- Experience with problem solving and/or troubleshooting issues is preferred
- Experience with ticket management is a plus
Skills
- Experience with using and/or troubleshooting Office 365 and/or Google Workspace - Preferred
- Experience with Active Directory accounts/security light management - Preferred
- Experience using and/or troubleshooting Windows and/or Mac OS issues - Preferred
- Experience working with printers, copiers, phone systems, internet routers, etc. - Preferred
Perks/Benefits:
- Competitive compensation
- We believe in propelling people to the best version of themselves.
- We offer medical, dental, vision, FSA, 401k, life insurance products and more!
- 11 paid holidays + PTO.
- You’re off on your birthday! Or a day in the month of your birthday – whatever you choose.
- Fitness membership reimbursement! We believe physical and mental health is important.
- You’ll work in a highly collaborative and flexible environment.
- We offer both on-site and remote opportunities!
- We are growing but highly value relationships.
The following compensation information is a good faith estimate and is provided in accordance with applicable state laws. The base salary generally ranges between $24.00 - $26.00 an hour. This range is an estimate based on an applicant’s skills, experience, and training. Fusable participates in the E-Verify program. View the Participant & Right to Work Poster in English | Español https://www.e-verify.gov/employers/employer-resources?resource=30Application & Interview Impersonation Warning – Purposely impersonating another individual when applying and / or participating in an interview in order to obtain employment with Fusable for yourself or for the other individual is a crime.
We have implemented measures to deter and to uncover such unlawful conduct. If Fusable identifies such fraudulent conduct, it will result in, as applicable, the application being rejected, an offer (if made) being rescinded, or termination of employment as well as possible legal action against the impersonator(s).
