WHAT ARE WE ALL ABOUT AT ELEMENT THREE?
Element Three is a full-service agency that bridges the gap for businesses in the dealer distribution model. We go beyond the obvious, bringing campaigns to life with big ideas, building brand strategies, telling stories, and creating meaningful marketing.Our purpose is to “foster growth in people and business so they can change the world.” The team at Element Three takes this mission seriously and it is manifest in everything we do. We make good brands great. We are accountable for delivering results on our strategies.
Every single time. What does this mean for you? You will join a team of tenacious, hard-working pros who excel in what they do and lift each other along the way.Senior Account ManagerCarmel, INAs a Senior Account Manager, you will play a pivotal role in building and maintaining long-term relationships with clients. You are an accelerator to clients, leadership, and those you work with. You are the link between business strategy and marketing; working closely with clients to understand their objectives and with the internal team to ensure delivery aligns seamlessly with the established strategy.
Your ability to cultivate and navigate relationships, coupled with your knack for identifying growth opportunities, will contribute significantly to our clients' success and the overall growth of our business. AS A SENIOR ACCOUNT MANAGER, A TYPICAL WEEK MIGHT LOOK SOMETHING LIKE THIS:
- Pull together a presentation deck that summarizes the problems a client needs to solve and provide a suggested path forward after brainstorming with a Marketing Strategist.
- Help a Consultant make critical decisions on what the team should prioritize for speed-to-market impact.
- Attend Sandler Sales training and roleplay a significant client conversation you have coming up.
- Lead a cross-organizational planning meeting with a client about an upcoming trade show and share key learnings with the rest of the team.
- Collaborate with a Consultant and Marketing Strategist on a client’s annual strategy and prepare a first draft of the presentation.
- Draft a statement of work for a client’s new sales program and write the project brief to prepare for internal kickoff.
- QA a big presentation from both the client and internal perspective to ensure it’s on strategy and in line with the promises that have been made; give the client a call to set their expectations.
- Take a call from a client contact who has a concern about the work, own the conversation, and follow up with the internal team.
- Talk to a Consultant after uncovering a sales opportunity inside of a client 1:1.
- Prepare for, and lead, a “timeline meeting” to get a new client point of contact fully up to speed on the history of the relationship, projects, and decisions made.
THIS JOB MIGHT BE RIGHT FOR YOU IF:
- You get energy from cultivating and maintaining trusting, strategic relationships with clients as their primary point of contact.
- You take complete ownership of the results you must deliver for Element Three and your clients.
- You are organized, prompt, and responsible. You can manage multiple priorities, ensuring nothing falls through the cracks, and everyone is on the same page.
- You stay focused and have a high sense of urgency. You anticipate the needs of others. Your client communication and responsiveness are always a top priority.
- You are patient, level-headed, and consistent. You are calm under pressure. You think on your feet and when things change, you know how to roll with the punches.
- You are confident, collaborative, and decisive. You also are not afraid to handle objections and challenges effectively while fostering a positive client experience.
- You are a master communicator. You write with clarity and speak persuasively. You can explain almost anything to anyone.
- You are persuasive, mature, and likable. You bring a contagious productive energy to every environment that stimulates others to action.
- You love taking a strategic vision, making it real, and operating inside of it.
TO LAND THIS GIG YOU NEED:
- Proven experience managing and growing accounts while maintaining great relationships with internal and external stakeholders.
- Experience navigating and managing client stakeholders from Marketing Managers to VPs, CEOs, and CFOs, keeping contributors on track for project outcomes.
- Excellent written and verbal communication skills. You have experience ensuring information is flowing between internal and external at all times.
- 5+ years experience in a client-facing or agency environment and marketing subject matter expertise.
- Business and finance acumen to aid your understanding of client business models and strategy.
- Proven success in identifying actionable, creative solutions to complex problems and managing multiple priorities.
- Knowledge of, or desire to learn more about, brand development and demand marketing strategies, concepts, and tactics.
- Experience creating and delivering client or leadership-facing project progress and status reports.
- Competence in analytical analysis and problem-solving.
HOW YOU WILL BE MEASURED IN THIS ROLE:
- Client satisfaction ratings (8+ NPS)
- Grow accounts, achieve financial targets
- Retain 85% of revenue YOY
- Accurate forecasting and pipeline management
- E3 work produced consistently meets quality expectations
