Customer Support
RepresentativeTraining Start Date:12/2/2024Training Hours: M – F 9 a.m. – 5:30 p.m. ESTProduction Hours:Shifts M – F (no weekends) the hours are 10:30 a.m. – 7:00 p.m. ESTLocation: WAH. Must meet requirement (1 day of Pre-training orientation onsite TBD based on equipment delivery date.About The Customer Support Representative:The Customer Support Representative will be responsible for ensuring the customer’s needs are met via inbound calls. The rep willprovideexceptional service to existing customers through service-related transactions, including processing transactions. Responsibilities:
Respond to customer inquiries via inbound and outbound service telephone interactions
Customer inquiries may include processing payments, attempting to get customers to sign-up for recurring payments, processing cancellations (will not be asked to “save” customer), resolve billing issues, eService inquiries and password resets
Handle customer inquiries while being polite, professional and in an efficient manner, as measured by customer feedback scores
Following call scripts to ensure compliance and to promote company offers and options
Must be comfortable taking 35 – 50 calls per day
Qualifications:
Must be at least 18
Must have HS diploma or GED
Must be able to pass a speed test for high-speed internet
Must have an ethernet cord, a high-quality headset with microphone and a quiet workspace
Flexibility in schedule
Solid to advanced PC skills
Ability to navigate multiple computer programs
Ability to use dual monitors
Excellent prioritization and multi-tasking skills
Excellent listening skills
Contact center experience considered a plus
Benefits:
Paid Time Off
Paid Training
Medical/Dental/Vision Insurance
401K Plan
Opportunity for advancement
Competitive starting wage
Work in the comfort of your home
Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. EEO Statement:ContactUs is an equal opportunity employer. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.
All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. #indsj1
