Intradiem’s intelligent automation solution for customer service teams is reinventing customer service for everyone.
Who We Are
Intradiem is a technology company on a mission to reinvent customer service through automation.
What We Do
We develop innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. Our solutions currently support hundreds of thousands of customer service agents for brand-name organizations, powering hundreds of millions of automated actions saving customers tens of millions each year.
How We Work
We take a “problem-out” approach, asking customers to help us understand their business problems, exploring potential solutions together, incorporating their feedback, and releasing solutions that solve those problems.
Our Culture
We take a “people-first” approach, treating employees, customers and each other with the dignity and respect we all deserve. Intradiem employees enjoy a family-first culture, transparent leadership, and unfettered growth opportunities.
Our Values
We believe in service, encouraging our employees to contribute time and energy to causes that help improve the people and communities in which they live and work. We are guided by three core values:
- Servant’s Heart—caring enough about other people to understand what their problems are and placing the needs of colleagues, customers, and others over personal objectives.
- Craftsman’s Attitude—taking pride in the work we do and creating solutions that really solve the problem at hand (and trying again if the first attempt doesn’t do the trick).
- Revolutionary Spirit—leaving the world a better place than it was when we found it, and doing things we would be proud to brag about to our grandchildren.
Expected Dates
January 2025 - April 2025
Your Role
As a Customer Operations Intern, you will be an essential part of our Professional Services team, focusing on strengthening client relationships and boosting customer satisfaction. In this individual contributor position, you’ll collaborate with experienced professionals, gaining valuable insights into both project management and success management strategies. With guidance from our team, you will actively participate in executing the Customer Enablement Program, engaging in research, analysis, and various administrative tasks to support our initiatives.
Your Responsibilities
- Assist with daily customer operations and administrative tasks.
- Partner with Project Managers to help facilitate successful delivery of project milestones.
- Support the Success Management team through reporting to track KPI trends and goal progress.
- Contribute to the collection, entry, and auditing of data.
- Gain hands-on experience working with tools such as Tableau, Excel, Monday.com, Float, and more.
- Analyze and report on various operational metrics.
- Assist with the development, implementation, and improvement of internal operational processes and procedures to enhance efficiency and adherence.
- Assist with special projects as needed.
Your Background
- Currently pursuing a bachelor’s degree in business administration, Communications, Project Management, Psychology, or a related field
- High level of interpersonal skills and professionalism
- Ability to work in a fast-paced environment.
- Ability to take direction and work independently.
- Excellent communication skills (written and verbal)
- Proficient in MS Office applications, particularly MS Word, MS Excel, and PowerPoint
- Ability to prioritize tasks and meet deadlines.
- Great attention to detail, resourceful, and highly organized.
Work Authorization:
Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
