About the Role
As the Event Manager, your contribution to the organization will be to deliver an exceptional guest experience at established financial margins for your portionof events assigned under your umbrella and to support overall initiatives to deliver exceptional guest experiences at all events globally.Your role will be in the followingfunction:
- Logistics (ticketing and fulfillment, transportation, hotels, travel, tours, etc.)
Achieving this will require:
- Self-driven curiosity and initiative to learn our department, company, and event intricacies as well as existing systems, technology, and processes.
- Willingness and comfortable to ask questions and build relationships independently.
- High proficiencyin time management, deadline management, and attention to detail.
- Thriving in an ever-changing,collaborative, team environment.
Performance will be evaluated on:
- Accuracy and timeliness of work completion for you and your report(s).
- Consistency in collaborating and supporting the global team.
- Direct report(s), peer, and manager feedback.
- Guest experience feedback for assigned functions.
- Financial delivery to budget for assigned functions.
Reports to: Senior Events Manager, LogisticsCore ResponsibilitiesGuest Experience and Event Management
- Responsible for the planning and on-site delivery of your function (hospitality/logistics) for12+ events annually ranging from 200 to 12,000 guests per event beginning with event launch up to a year in advance of event date.
- Event planning includes (but is not limited to) and varies by your function:
- Physical and digital ticket management such as receiving, inventory checks, assigning seat locations, to distribution.
- Fulfillment of guest orders through an in-depth, multi-step process including building excel reports, generating shipping labels, interfacing with suppliers, quality control checks, packing and assembling parcels, detailed documentation, etc.
- Coordinating with the internal graphic design team to produce required assets such as credentials, signage, large format graphics, etc.
- Significant amount of scheduling and timeline management for both guests and staff across fulfillment, transportation, hotel check ins, tours, and experiences, etc.
- Vendor/supplier selection, negotiation, contracting, and ongoing management for services such as transportation, staffing services, gifts, etc.
- On-site delivery includes (but is not limited to) and varies by your function:
- Manage and support preparation and set-up activities such as overseeing vendors/suppliers, moving equipment, freight, setting up meeting and hospitality spaces, etc.
- Execute and/or lead documented plans for both back of house and guest facing activations such as staff training, package delivery and pick-up, hotel check in, transportation management, hospitality check in, experience and tour management, etc.
Leadership and Personnel Management
- Lead 1+ direct report(s).
- Setting objectives and prioritizing tasks for you and your report(s) to ensure successful delivery and execution of event based on the event planning responsibilities above.
- Ensure accuracy and timely completion of your report(s) deliverables.
- Hands on career development and coaching of your report(s).
- Focus on the team dynamic and encourage collaboration.
Financial Management
- Accountable for your assigned portion(s) of the budgetfor your assigned events; equally holding your team accountable for budget management.
- Maximize budget utilization through negotiation and internal collaboration.
- Ensure accurate and timelytracking of planned and confirmed expenses.
- Tightly manage your own on-site expenses and inspire fiscal responsibilities in fellow travelers.
- Collaborate with department leaders to understand sales projections and any required budget adjustments.
RequirementsWork Experience, Education, and Skills
- 4+ years’ progressive experience in event planning and management.
- Live/sporting events experience preferred.
- 1+ years’ experience leading people.
- Full-time, direct reports preferred.
- Direct experience managing budgets of at least 150K USD.
- Bachelor’s degree or higher in Hospitality Management, Business, Marketing, or related field.
- Proficient computer skills including but not limited to Excel, CRM software, and project management tools.
- Bi/multilingual preferred.
Interpersonal Skills and Traits
- Ability to multi-task in a fast paced, deadline driven environment.
- Strong time management and prioritization skills.
- Highly adaptable and comfortable making decisions in new or changing situations.
- Detail oriented and results driven.
- Innovative problem solving.
- Collaborative and comfortable building relationships.
Physical
- Prolonged periods sitting at a desk and working on a computer.
- Extensive walking and standing for periods greater than 12 hours while at events.
- Must be able to lift up to 30 pounds/14 kilograms.
- Full time in-person based in the Charlotte, NC office.
- Requires flexibility to work long hours and weekends, as needed, in addition to having the ability to travel up to 50% - targeted travel 18-25%.
- Willing and eligible to travel internationally.
- Eligible to work in the United States
