About the Role
As the Event Coordinator, your contribution to the organization will be to support the delivery of an exceptional guest experience at established financial margins for your team’s portion of assigned events. You will assist with a variety of processes during the planning, on-site execution, and post event debrief. You will also work collaborativelyto support overall initiatives to deliver exceptional guest experiences at all events globally.Your role will be on a team focused on one of two key functions:
- Hospitality (food and beverage, branding, production, talent appearances, etc.)
- Logistics (ticketing and fulfillment, transportation, hotels, travel, tours, etc.)
Achieving this will require:
- Self-driven curiosity and initiative to learn your team, our department, and event intricacies as well as existing systems, technology, and processes.
- Willingness to ask questions and build relationships independently.
- High attention to detail and comfortable with time management and working to strict deadlines.
- Thriving in an ever-changing, collaborative, team environment.
Performance will be evaluated on:
- Accuracy, timeliness, and consistency of work completion.
- Reliability in collaborating and supporting the global team.
- Manager and peer feedback.
- Guestexperience feedback for assigned tasks and projects.
- Financial delivery to budget for assigned tasks and projects.
Reports to: Event Manager (Hospitality or Logistics)Core Responsibilities Guest Experience and Event Management
- Support the planning and on-site delivery of your function (hospitality/logistics) for 12+ events annually ranging from 200 to 12,000 guests per event beginning with event launch up to a year in advance of event date.
- Event planning includes (but is not limited to) and varies by your function:
- Physical and digital ticket management such as receiving, inventory checks, assigning seat locations and distribution.
- Fulfillment of guest orders through an in-depth, multi-step process including building excel reports, generating shipping labels, interfacing with suppliers, quality control checks, packing and assembling parcels,creating detailed documentation, etc.
- Designing and producing cohesive, brand-aligned, engaging hospitality spaces in collaboration with Marketing/Creative and vendorsincluding branding, décor, live activations, furniture, room diagrams, etc.
- Significant amount of scheduling and timeline management for both guests and staff across fulfillment, transportation, hotel check ins, hospitality, tours, and experiences, etc.
- On-site delivery includes (but is not limited to) and varies by your function:
- Manage and support preparation and set-up activities such as overseeing vendors/suppliers, moving equipment, freight, setting up meeting and hospitality spaces, etc.
- Execute and/or lead documented plans for both back of house and guestfacing activations such as staff training, package delivery and pick-up, hotel check in, transportation management, hospitality check in, experience and tour management, etc.
- Seamlessly adjust and communicate new plans when aspects to all required parties (on-site staff, guest services, guest communications, guests, etc.) do not go according to the original plan.
Work Experience, Education, and Skills
- 2+ years’ experiencein event planning and management.
- Must include experience coordinating and delivering on-site events in sports, entertainment, and/or festivals.
- 1+ year’s most recent experience related to hospitality and/or event management industry.
- Direct experience managing budgets of at least 25K USD.
- Bachelor’s degree with an emphasis in Business, Hospitality, Marketing, Logistics, or equivalent business experience.
- Proficient computer skills including but not limited to Excel, CRM software, and project management tools.
- Bi/multilingual preferred.
- Strong attention to detail; willing and able to adhere to strict process, procedures, and guidelines.
- Highly organized and efficient work style.
- Ability to multi-task in a fast paced, deadline driven environment.
- Strong time management and prioritization skills.
- Maintain a positive attitude even through stressful situations; communicate in an open and friendly manner.
- Consistently act and make responsible, trustworthy decisions.
- Prolonged periods sitting at a desk and working on a computer.
- Extensive walking and standing for periods greater than 12 hours while at events.
- Must be able to lift up to 30 pounds/14 kilograms.
- Full time in-person based in the Charlotte, NC office.
- Requires flexibility to work long hours and weekends, as needed, in addition to having the ability to travel up to 50% - targeted travel 18-25%.
- Willing and eligible to travel internationally.
- Eligible to work in the United States.
