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Service Specialist

AION ManagementRichmond, Virginia, United StatesOnsite

Essential Duties and Responsibilities include:
Grounds and Housekeeping Services.   Perform grounds and housekeeping services according to policies and procedures.  Ensure curb appeal of property and common areas by cleaning windows, floors and carpets, watering landscape, replacing light bulbs, and finishing a variety of other tasks.  Complete painting, removing of trash and cleaning of apartments for apartment turnovers as assigned.  Assist with the organization of maintenance materials, informing the Service Director of supply needs and keeping the storage area locked and organized.  Walk the property daily.  Complete all tasks on time per company safety policies.  Notify managers of any safety or deferred maintenance concerns.  Participate in safety meetings.  Carry out light maintenance duties as qualified and participate in additional training and certification classes as desired.  Assist in snow removal as required.  Perform other duties as required.Customer Service.  Complete service requests as directed same day or within 24 hours including delivery notices, moving major appliances.  Deliver notices to residents when asked.  Ensure excellent customer service with same day or maximum 24 hours follow up on all service tickets.  Available for weekend work and emergencies if needed.

Life at AION Management

AION Management has created a Best in Class property management company that provides excellent customer service and value for our residents. AION Management is one of the fastest growing property management companies in the Mid-Atlantic managing more than 9,000 apartment homes. Our focus is to redefine the apartment living experience by adding more value to each residence with modern interior finishes and adding capital improvements by creating extended living space that all residents can enjoy. AION Management is a privately held, integrated company with AION Partners and AION Construction Services to provide comprehensive real estate services and improve all aspects of the properties we own and manage.
Thrive Here & What We Value1. Supportive team environment2. Ongoing feedback to team members3. Opportunities for career growth and development4. Strong focus on maximizing cash flow at the property5. Emphasis on providing excellent customer service6. Focus on providing excellent curb appeal and quality of apartment homes7. Safety concerns and participation in safety meetings8. Knowledge of property specific problems such as asbestos9. Available for weekend work, oncall duties, and after-hours emergency service requests (24/7)10. Compliance with Fair Housing regulations and other laws
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