Account Manager, Cameo for Business
At Cameo, we make impossible connections possible. Our mission is to create the most personalized and authentic fan experiences on earth. Our global platform allows fans to get personalized video messages and through our Cameo for Business platform, all companies can now leverage the Cameo platform to obtain at the speed of culture brand-inspired celebrity video content for commercial use. The key to our success? Our outstanding Cameo Fameo. The people behind the scenes, spreading joy to our talent and their fans - as well as their fellow colleagues - each and every day.
As we grow, our core values and startup mentality remain; we value creativity, hard work, collaboration, direct dialogue and feedback, and the continued development of our people. A few more things to consider:🚀
Our #Fameo means everything to us.
Join a stellar team of smart, curious, and driven individuals, and experience working at a globally known consumer startup.
📈 Best in class. We’ve been named one of LinkedIn’s Top 50 Startups to Work For, voted one of America’s Best Startup Employers by Forbes, and the #1 Most Innovative Social Media Company by Fast Company.
💰Get all good stuff.
Health insurance, 401(K), Fun work environment at our Downtown Chicago Headquarters (West Loop), and opportunities to meet Cameo Talent!
Come to work every day knowing your efforts will have a material impact, shaping the direction of the next outstanding tech company!
About the role:
As an Account Manager at Cameo, you will play a key role in ensuring the success and growth of our clients post-sale. You’ll work closely with Account Executives to take the clients they close and provide exceptional service throughout their journey with Cameo. From onboarding through to renewal, you’ll be responsible for managing accounts end-to-end, ensuring a seamless and highly impactful experience.Your focus will be on upselling, cross-selling, and driving account renewals, as well as supporting clients through strategic initiatives such as Quarterly Business Reviews (QBRs).
You’ll also play a hands-on role in helping clients optimize their celebrity-driven campaigns, providing insights and collaborating on content strategies to achieve the best results. Additionally, you will partner with the product marketing team to align campaign goals with Cameo’s latest offerings, ensuring clients are always informed and empowered to succeed.This is an in-office role at our Cameo HQ in the vibrant West Loop of Chicago, where you’ll be working closely with a talented team in a collaborative environment. This role is perfect for someone who is client-focused, highly organized, and passionate about driving exceptional experiences for clients. If you're excited about building lasting relationships and making a measurable impact on client success, this is the perfect role for you.
What you’ll be doing:
- Client Onboarding & Relationship Building: After a successful sale by the Account Executive team, you’ll take the lead in onboarding new clients, ensuring they have a seamless transition and a strong start. You’ll build and nurture long-term relationships by providing ongoing support and guidance.
- Account Growth: Drive upselling and cross-selling opportunities by identifying new ways to add value to clients' campaigns. You'll work proactively to recommend additional products, services, or features that will enhance their experience and help achieve their goals.
- Account Renewals: Manage the renewal process for existing clients, ensuring high client retention rates by providing exceptional service, understanding their evolving needs, and addressing any concerns to keep the relationship strong.
- Quarterly Business Reviews (QBRs): Conduct QBRs with clients to review campaign performance, analyze results, and identify new opportunities for growth. You’ll present data-driven insights and recommend strategies to optimize future campaigns.
- Campaign Management & Support: Take an active role in the execution and optimization of client campaigns, collaborating with clients to refine content strategies, manage logistics, and ensure campaigns are on track. Provide hands-on assistance with celebrity-driven initiatives, ensuring clients get the most value from Cameo’s offerings.
- Collaboration with Sales & Marketing Teams: Work closely with the Account Executive and Product Marketing teams to ensure smooth handoffs, aligned messaging, and that clients are aware of the latest Cameo products and features that can enhance their campaigns.
- Client Advocacy: Serve as the primary point of contact for clients, addressing any issues, troubleshooting challenges, and ensuring they receive the best possible service throughout their partnership with Cameo.
- Reporting & Analytics: Track campaign performance, gather insights, and create reports to share with clients, highlighting key metrics and areas for improvement. Use these insights to inform strategic decisions and future campaigns.
- Continuous Improvement: Stay up-to-date with Cameo's products, industry trends, and client needs to continuously improve your approach and deliver exceptional value to your clients.
What you bring to the table:
- Proven Account Management Experience: You have 2+ years of experience managing client accounts, ideally in a fast-paced, service-oriented environment. You’re comfortable handling a portfolio of clients and are skilled at building and nurturing long-term relationships.
- Sales and Upselling Expertise: You know how to identify upselling and cross-selling opportunities to drive revenue growth, while still putting the client’s best interests first. You are comfortable working with clients to expand the scope of their campaigns and bring them additional value.
- Strong Communication Skills: Whether it’s conducting QBRs, presenting campaign performance data, or handling client inquiries, you excel at clear, concise, and compelling communication. You build trust with clients by listening, understanding their needs, and providing tailored solutions.
- Client-Centric Mindset: You are passionate about delivering an outstanding customer experience. You take pride in ensuring clients get the most value from their campaigns and are always striving to exceed their expectations.
- Project Management & Organizational Skills: You can manage multiple campaigns simultaneously, keeping everything organized, on track, and within scope. You have a keen attention to detail and are proactive in addressing issues before they arise.
- Problem Solving & Adaptability: Challenges are a part of the job, and you approach them with a positive, solutions-oriented attitude. You can quickly adapt to changing client needs and market conditions, and find creative ways to keep campaigns moving forward.
- Tech-Savvy: You are comfortable using CRM systems (e.g., Salesforce, HubSpot) and other project management tools to track client progress and manage workflows. Experience with analytics and reporting tools is a plus.
- Collaborative Team Player: You thrive in a team-oriented environment, working closely with Account Executives, product marketing, and other internal teams to ensure a seamless client experience and the successful execution of campaigns.
- Passion for Celebrity & Entertainment: A strong interest in pop culture, influencer marketing, and celebrity-driven campaigns is a huge plus! You understand the power of celebrity partnerships and are excited to help clients maximize the potential of Cameo’s offerings.
Cameo is an equal opportunity employer. We are committed to creating an inclusive and welcoming environment for every person who walks through our doors. All employment is decided on the basis of qualifications, merit, and business need. Cameo celebrates and embraces diversity.Cameo determines salary ranges by role and level with ranges for US roles typically based on our home market of Chicago. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations.
Within that range, individual pay is determined by job-related skills, experience, and relevant education and training. Posted salary ranges reflect base salary only, exclusive of equity, commissions, and other compensation and benefits.Please consult the Notice to California Residents contained in Cameo's Privacy Policy available at https://careers.cameo.com/applicant-and-candidate-privacy-policy for information regarding your rights under the California Consumer Privacy Act if you are a California resident.
