Essential Duties and Responsibilities:
Sales/Marketing
- Conduct all leasing activities at the property, responding to telephone inquiries, providing tours of apartments and amenities, following up with prospects, and coordinating all move-ins
- Perform telephone market surveys and physical shops of competitors
- Recommend strategies and programs for on-site marketing activity
- Develop and monitor merchant/neighborhood referral programs for move-in packets, newsletters, and resident retention
- Initiate sales outreach plans including but not limited to new development, community management, internal and external communication, and support
- Recommend programs and strategies to increase qualified traffic and closing ratios.
- Attend weekly marketing meetings
- Maintain passing e-shop, phone shop, and physical shop scores of 85% or higher.
Administrative
- Inspect apartments with the new residents at move in and complete all the necessary paperwork
- Support Assistant RE Manager with tracking renewals, lease expirations, and notices to vacate
- Collect and accurately process and report receipt of application fees, security deposits, rents and other fees
- Accurately enter all prospect and resident data into Entrata in a timely manner
- Keep files, desk, and leasing area organized
- Comply with all Fair Housing regulations, local/state regulations, and other laws as they relate to property specific guidelines and occupancy standards
- Inspect market ready units and models each morning
Customer Service
- Assist in planning and preparation of resident functions.
- Walk the property for curb appeal and overall property appearance.
- Assist with the monitoring and directing of service operations to ensure service requests are completed within 24 hours and curb appeal standards are met
- Provide excellent customer service and display courteous and professional attitude toward all customers
- Maintain availability for resident functions, community affiliated events and weekends
- Perform other duties as required
- Maintain all leasing office standards
Requirements:
- High school diploma or equivalent, college preferred.
- 1-year customer service or sales experience (or relevant education)
- In Pennsylvania or New Jersey, must obtain a real estate license within 180 days of hire
- Strong computer skills including Microsoft Office (Word, Excel)
- Excellent English communication skills, both verbal and written.
- Must be able to walk apartments and grounds, including steps and climbing stairs
- Occasionally requires lifting 20 pounds or less
- Must be available to work weekends (minimum of 2 weekend per month) and holidays
- Valid driver’s license
- Hourly range $17-20
FSLA Status: Non-Exempt
