Parts Manager

Looking for a long-term career in the commercial truck / automotive industry with earning potential up to $200,000 a year?  RWC Group is a proven leader in the truck service and repair industry. RWC Group is a family-owned company that genuinely cares for our over 800 employees. We offer Competitive Wages, Paid Time Off & Holidays, Full Health Benefits and 401K match. We value what makes a family business successful: commitment, compassion, hard work, and a desire for each other to succeed. RWC Group is committed to the long-term development of our team members. We have a team to help develop and coach our current and future leaders, and when you join us, we want to help you grow.

POSITION OVERVIEW

DUTIES & RESPONSIBILITIES

• Plan and coordinate sales actions to develop business with prospects and existing customers for all of the company’s parts market.
• Oversee the Parts Department to maintain the right parts inventory, stock levels, and overall operation to ensure profitability and support sales and service.
• Develop and direct sales and parts department employees to ensure that they meet their assigned sales goals and Parts Department requirements.
• Maintain strong relationships with customers to ensure high levels of customer satisfaction and reorder business.
• Obtain accurate data on market potential, major customers, and competition.
• Develop and implement a prospecting system for new customers.
• Develop and implement frequent parts promotions for the market area.
• Include inputs into plans from Account Executives and other departments.
• Plan for business development of both new and existing customers and to achieve overall parts sales goals.
• Set sales objectives for direct reports.
• Set territories or customer assignments for Parts and Service Sales Representatives.
• Discuss and/or provide plans to company management.
• Regularly evaluate levels and sales of all parts inventory including vendor lines to determine what is stocked or discontinued based on turns and profitability.
• Meet with vendors to gain parts information, select parts to stock, and negotiate pricing.
• Monitor buying and orders, establish parts order guidelines, and/or approve large orders.
• Set pricing for parts in stock, determine pricing for major customers, implement price updates, etc.
• Supervise and monitor parts returns.
• Manage/oversee the return of warranty parts-staging, preparations for return, etc.
• Work with parts employees to design and maintain efficient Parts Department layout, shelving, organization, bins, etc.
• Manage and participate in physical inventory audits (daily cycle and annual).
• Manage direct reports to achieve their parts sales targets working with them and making joint calls to key customers if necessary.
• Manage all Parts Department employees to ensure that the department operates effectively.
• Handle all questions, issues (escalated), and problems with direct reports.
• Communicate company policies, messages, and objectives to direct reports.
• Conduct performance evaluations.
• Work with management and Human Resources to fill open positions.
• Responsible for the training and development of all direct reports.

KNOWLEDGE REQUIREMENTS

Knowledge Requirements 

• 5+ years parts sales and management experience
• Experience working in a corporate environment
• Strong customer-service orientation 
• Strong team orientation
• Good attention to detail