INSTRUCTIONAL DESIGNER
As an Instructional Designer at Fullbay, you will be responsible for developing and delivering high-quality learning experiences for our internal teams and customers. You’ll work closely with subject matter experts to create engaging content, such as training modules, e-learning courses, and instructional guides, that support employee development and customer success. This role involves using instructional design principles and multimedia tools to transform complex information into easy-to-understand materials.
You’ll also support maintaining and updating existing learning resources to ensure accuracy and relevance.Primary Duties & Responsibilities:
- Design instructional materials for internal teams and customers, including e-learning modules, videos, graphics, webinars, and job aids following internal SOPs and Formatting Guidelines.
- Collaborate with subject matter experts to gather information and ensure content accuracy.
- Apply instructional design best practices to create engaging, learner-focused materials.
- Continuously assess and improve learning materials based on feedback and performance metrics.
- Updating training content (Help & Training Articles and e-learning modules) to reflect new features and processes.
- Manage Fullbay Learn (Learning Management System), including uploading, testing, assigning, troubleshooting, and reporting on launched training materials for internal and external audiences.
- Follow Role Employee Checklist/SOPs, etc.
- Maintain project documentation and course folders.
- Adheres to all confidentiality and compliance regulations.
- Performs other duties as assigned.
Minimum Education & Work Experience:
- Bachelor’s degree in Training Education, Communications, or equivalent work experience
- One to Two+ years’ work experience designing and developing web-based training for customers, preferably within a SaaS-based environment.
- Strong communication and collaboration skills.
- Ability to simplify complex information and present it clearly.
- Knowledge of learning styles and how to build compelling video, text, and visual content.
Key Skills and Qualifications:
- SaaS software experience
- Familiar with tools such as Zoom, LearnUpon (LMS), Articulate360 Suite, Articulate Rise, Creative Cloud, Adobe Creative Suite, Google Suite, Monday
Physical Demands and Work Environment:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Regularly required to sit at a desk in front of a computer and use hands to finger, handle, or feel objects, tools, or controls (including a computer keyboard and operating a telephone), lift and/or move up to 10 pounds.
- Frequently requires the use of hands and arms for reaching, as well as the ability to walk and communicate effectively through speaking and listening.
- Specific vision abilities required by this position include close vision, color vision, and the ability to adjust focus.
- Noise level in the work environment is usually moderate.
- Type on a computer keyboard and look at a computer monitor, and operate a cell phone or a computer-based phone.
