Who we are
SWORD Health is a pioneering digital healthcare company working to relieve millions of people suffering from musculoskeletal pain. Our groundbreaking solution pairs licensed physical therapists with an artificial intelligence-powered digital therapist to help people overcome chronic and post-surgical pain faster and more cost-effectively than anything out there. We’re on a mission to reduce U.S. healthcare costs by $70B by making it simple for people to recover at home, without resorting to imaging, surgeries or opioids.
What you’ll be doing:
- Enhancing the effectiveness of our Digital Physical Therapy program by ensuring frequent, timely, and relevant engagement with members to guide them successfully through their journeys and meaningfully improve their lives
- Conducting in-depth data analysis to identify opportunities for program improvement.
- Designing and implementing new processes and training standards to elevate program quality and consistency
- Developing a comprehensive understanding of our programs to inform decision-making and strategic planning
- Partnering with expert clinicians to solve complex edge cases, drawing insights to scale improvements across the program.
- Leading, motivating, and coaching a team of highly motivated and driven operations associates and clinicians, continuously raising the bar for performance and engagement.
What you need to have:
- 5+ years of experience in consulting, banking or a fast-growing startup
- A data-driven mindset and strong analytical ability, paired with extensive experience on Looker, SQL and Google Sheets
- A strong bias towards execution, a hands-on approach and the ability to adapt quickly as priorities shift
- Sound critical-thinking, sharp analytical ability and clear communication and decision-making skills
- A proactive, self-start attitude that allows you to drive change independently
- A proven people leader with the ability to run teams effectively
To ensure you feel good solving a big Human problem, we offer:
- A stimulating, fast-paced environment with lots of room for creativity;
- A bright future at a promising high-tech startup company;
- Career development and growth, with a competitive salary;
- The opportunity to work with a talented team and to add real value to an innovative solution with the potential to change the future of healthcare;
- A flexible environment where you can control your hours (remotely) with unlimited vacation;
- Access to our health and well-being program (digital therapist sessions);
- Remote or Hybrid work policy.
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