Founded in 2012, EasyPost is a YC unicorn whose mission is to make shipping simple for businesses, from garage startups to the Fortune 500. Shipping, now more than ever, is the backbone of the global economy, but integrating the technology-enabled operations of a modern business with the low-tech and complex shipping industry has always been a challenge. EasyPost solves this problem with the first developer-friendly REST API for shipping, and we continue to push boundaries and discover new ways to simplify shipping for all. Our team is rapidly growing, and this is the perfect time to get on board. Join us, and help build the shipping infrastructure of the future.
About the role:
The primary responsibility of a Customer Success Manager is to be an advocate for the customer with internal stakeholders at EasyPost. We build trust with our companies by being actively engaged in helping them grow. A CSM is able to build and show value to customers using the EasyPost platform.
What you will do:
o Work with clients to prevent churno Identify customer needs and growth plans to help expand the customer footprint within EasyPost’s stack of serviceso Escalate issues to internal stakeholders that may arise to get appropriate support to solve the customer’s problemso Conduct weekly/monthly/quarterly check-ins, as appropriate, to assess the overall health of the account and identify successes and potential red flagso Have the hard conversations o Maintain customer data i.e. contacts, account health, significant events, etc.
in company supported CRMo Collect data from our customers to give back to EasyPost to understand where EasyPost can improve and where we are succeeding o Work to delight our customers throughout their journey with EasyPost so they become evangelist
About you:
o 3+ years of experience in a customer-facing roleo Demonstrated track record of effectively decreasing churn, increasing revenue, and wowing your customers. o Proven ability to work unsupervised or as a team member of both the local office team and wider company teams o A self-starter with initiative, drive and strong desire to succeedo Previous experience working in shipping and logistics a pluso Knowledge of Salesforce and Zendesk a plus
What We Offer:
o Comprehensive medical, dental, vision, and life insuranceo Competitive compensation package and equityo 401(k) matcho Monthly work from home stipend of $50 neto Flexible work schedule and paid time offo Collaborative culture with a supportive teamo A great place to work with unlimited growth opportunitieso The opportunity to make massive contributions at a hyper-growth companyo Make an impact on a product helping ship millions of packages per dayData Privacy Notice for Job Applicants:For information on personal data processing, please see our Privacy Policy: https://www.easypost.com/privacy
"EasyPost is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law."
To be considered for this position, you must be authorized and based in the United States.Apply for this job
