Today, 67% of students and 82% of low-income students can’t read at grade level by the end of third grade. That’s when students are supposed to go from learning to read to reading to learn. It’s America’s number one education crisis and we know how to fix it.
Ignite Reading delivers one-to-one virtual tutoring that teaches every student the foundational skills they need to become a confident, fluent reader. We pair students who need extra support with expert reading tutors who provide daily, 15-minute, Science of Reading-based instruction that rapidly closes their decoding gaps. We focus on the foundational reading skills—phonics, phonemic awareness, and sight words—kids need to master so they can decode a sentence. Students in Ignite Reading’s program achieve over 2 weeks of reading skills growth per week of instruction, and notably all students achieve the same outstanding results including students with IEPs, multilingual learners, students of color and those receiving free or reduced-price lunch.Ignite Reading is a mission-driven public benefit corporation.
We believe we can do well for our team members and shareholders while we solve one of the nation’s biggest challenges. We believe we will be more successful with a diverse team and are seeking candidates who have lived experience related to social justice, diversity, equity, and inclusion.
Your Role
Reporting to the Tutor Support Manager, the Tutor Support Associate is a key member of the Tutor Operations and Experience team charged with recruiting, developing, training and retaining 6,000 tutors in the next 36 months. Tutor Support Associates at Ignite Reading are on the front lines managing tutor support efforts and ensuring hundreds of tutors have access to the resources, information, and tools they need to make a profound impact each and every day on the students they tutor.
Responsibilities
- Work with cross-functional teams to find and deliver accurate answers to the burning questions our tutors have about the job application process, onboarding, scheduling, curriculum, policies, and more
- Create an exceptional work experience for our part-time tutors by supporting tutor operations including scheduling, payroll, and technical support
- Connect, inspire, inform, and strengthen our tutors by moderating and creating dynamic content for our Ignite Reading community portal
- Empower our tutors to find answers for themselves and be excellent in their work by updating and maintaining an expansive, up-to-date and intuitive knowledge base
Qualifications
- 1-3 years of Operations experience
- Exceptional attention to detail and ability to manage multiple strategic projects
- Strong emotional intelligence and ability to connect with stakeholders, including building relationships in service of the mission of Ignite! Reading’s strategic priorities
- Extraordinary communication skills; written, verbal, and interpersonal
- Ability to be self-managing and flexible while working in a remote environment
- Experience working for a tutoring company or an ed-tech org is a plus!
At Ignite Reading, we’ve decided to embrace a transparent compensation structure for a few reasons:
To promote fairness and equity: This approach supports fairness within our structure. When everyone knows how compensation decisions are made, it reduces the likelihood of pay discrimination based on factors like gender, race, relationships, or negotiation skills.To provide accountability for our approach: The same role receives the same compensation, with no negotiation.To build trust within the organization: When employees understand how their compensation is determined, they are more likely to trust organizational structures and decisions, which can lead to overall better culture.To support legal considerations: Many states are moving to requiring compensation listed on job descriptions and we want to follow these rules. Salary: $55,000
We also ensure you have the tools you need to thrive both in and out of work.
- Employee Stock Options
- Medical, Dental, and Vision (80% employee coverage, 50% dependent coverage)
- Short-term disability (100% employer paid)
- Technology Stipend
- Unlimited PTO + 12 paid holidays
- Professional Development Stipend
- Wellness Reimbursement
- Internet Stipend
- 12 Weeks of Parental Leave
- Yearly Staff Retreat
- Voluntary Life Insurance
We believe in building and fostering a diverse and inclusive workplace environment. We are proud to be an equal opportunity employer where all applicants are considered for employment without attention to color, religion, sexual orientation, gender identity, national origin, veteran or disability status. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.
We strongly encourage you to apply if you’re interested!We are seeking candidates who have lived experience related to social justice, diversity, equity, and inclusion. We are a virtual organization with headquarters in the California Bay Area.
