Implementation Consultant (Bilingual French-preferred)

Description

Please note: This position is only open to candidates currently residing in Canada. While this role is primarily remote, there may be occasional opportunities to support our strategic accounts on-site.

Are you passionate about empowering businesses and driving innovation in the automotive industry?

At AutoLeap, we're not just selling software; we're transforming the way shop owners operate. As an Implementation Consultant, you'll play a crucial role in helping our customers successfully adopt and utilize our platform.

Why AutoLeap?

AutoLeap stands as the undisputed leader in shop management SaaS for the auto repair industry. Our cutting-edge cloud-based software empowers shop owners to streamline operations, enhance productivity, and drive profitability. In 2023, we secured a $30 million Series B funding round led by Bain Capital, Threshold Ventures, and Advanced Venture Partners (AVP), propelling us toward growth and innovation. Our unwavering mission is to revolutionize the auto repair industry and equip shop owners with the tools to build enduring, thriving businesses.

You can see how we’re doing by some of our most recent awards:🏆Certified Great Place to Work since 2021🏆Fortune’s 2024 Best Workplaces in Technology (Small & Medium Businesses)🏆Numerous G2 Awards (some include: Momentum Leader, Best Relationship, Leader)🏆One of the Best SMB Companies in North America by SMB Tech 50

In this role, you'll:

Empower Customers: Train shop owners and their teams on how to effectively use AutoLeap.
Manage Relationships: Build strong relationships with customers and own their implementation outcomes.
Become an Expert: Develop a deep understanding of the automotive industry and become a trusted advisor to your customers.
Provide On-Site Support (as needed): Offer in-person support and training to strategic accounts (ability to travel).
Provide Feedback: Champion your customers internally by sharing their feedback with our Product team.
Collaborate: Work closely with your peers to continuously improve our processes and operations.

Requirements

What we're looking for:

Technical Expertise: 1-2 years of experience in software implementations or project management.
Customer Focus: Passion for helping others succeed and a dedication to customer satisfaction.
Proven Success: A strong track record of achievement in previous roles.
Unique Talents: Bring your own unique skills and perspectives to the team.
A Plus: Proficiency in French is highly preferred

Benefits

100% Employer-paid premiums on the health, dental, and vision plans
Remote work
Unlimited PTO
401(k) with Vanguard
Monthly Meal Perks
Full Tech Stack
Rewards & Recognition

Life at AutoLeap

AutoLeap makes life easier for auto repair shops by providing a simple, easy to use SaaS application that enables shops to proactively engage customers, turbocharge technicians and grow their revenues

Thrive Here & What We Value• Values doing things differently and having fun along the way.• Emphasizes international exposure for career and personal growth.• Offers a learning journey with an exceptional team.• Backed by reputable investors: Bain Capital Ventures, Threshold Ventures, Advanced Venture Partners.• Led by accomplished leaders from EY Entrepreneurs of the Year, Canada’s Top 40 Under 40, and prestigious institutions like BCG, Bain, Wharton, Stanford.• Focus on transforming the auto repair industry one shop at a time.• Commitment to helping shop owners achieve work-life balance and build sustainable businesses.• Provides top-tier customer training and enablement.• Offers flexible travel opportunities (up to 30% of the time).• Monthly meal perks, Vanguard 401(k) plan.• Remote work options available.