Today, 67% of students and 82% of low-income students can’t read at grade level by the end of third grade. That’s when students are supposed to go from learning to read to reading to learn. It’s America’s number one education crisis and we know how to fix it.
Ignite Reading delivers one-to-one virtual tutoring that teaches every student the foundational skills they need to become a confident, fluent reader. We pair students who need extra support with expert reading tutors who provide daily, 15-minute, Science of Reading-based instruction that rapidly closes their decoding gaps. We focus on the foundational reading skills—phonics, phonemic awareness, and sight words—kids need to master so they can decode a sentence. Students in Ignite Reading’s program achieve over 2 weeks of reading skills growth per week of instruction, and notably all students achieve the same outstanding results including students with IEPs, multilingual learners, students of color and those receiving free or reduced-price lunch.Ignite Reading is a mission-driven public benefit corporation.
We believe we can do well for our team members and shareholders while we solve one of the nation’s biggest challenges. We believe we will be more successful with a diverse team and are seeking candidates who have lived experience related to social justice, diversity, equity, and inclusion.
Your Role
Reporting to the Director of Tutor Performance, Tutor Performance Managers are key members of the Tutor Operations and Experience team charged with effectively managing and elevating the performance of Ignite's rapidly growing corps of part-time tutors. Tutor Performance Managers work closely with members of the Tutor Operations and Experience team, the People Operations team, the Customer Success Team, and the Academics Team to effectively manage thousands of tutors to the high standard of excellence our wonderful students deserve each day.
Responsibilities
- Implement and maintain highly effective systems, processes, and policies that hold our tutors accountable for igniting joy, growth, confidence, and foundational skill development in every single Ignite Reading student
- Participate in all facets of tutor performance management and help iterate and improve policies, systems and procedures as we grow and scale this essential function
- Implement a multiple measure performance management system that balances tutor accountability with growth and development
- Effectively manage a portfolio of Ignite Reading Tutor Educators using data reporting systems that provide visibility into individual tutor instructional, administrative, and interpersonal effectiveness over time
- Deliver regular feedback to tutors through effective email and virtual communication methods
- Drive a positive culture of excellence and commitment within our tutor corps centered on feedback, growth and accountability
- Ensure tutor excellence is seen, recognized, and supported on an individual basis among the tutors you manage
- Communicate effectively with customer-facing Ignite teams to ensure issues arising from tutor performance are addressed immediately
- Execute process improvements as well as the development of policies, procedures, methods and tools to constantly refine and improve tutor effectiveness
- Adhere to the escalation ladder for tutors struggling to meet Ignite Reading’s high standards and, when appropriate and documented, work with People Operations to thoughtfully and gracefully offboard tutors with dignity
Qualifications
- Minimum of 3-5 years of experience and progressive responsibility as a leader (Program Director, School Leadership, People Ops/Operations Manager) with meaningful responsibilities in operations and people management and an emphasis on performance management
- Skilled at using data, building systems, and leveraging technology
- Results-based experience managing people and performance in a human-centered, supportive, clear and kind way.
- Motivated by mission-centered work focused on changing the lives of students.
- Ability to diagnose problems quickly and foresee potential issues
- Ability to roll up your sleeves and do whatever it takes to get the job done while balancing long-term projects with the urgency of immediate demands in a fast-paced start-up environment
- Highly collaborative and capable of working closely with others to achieve common goals
- Exceptional attention to detail, impeccable organizational skills, and ability to manage multiple strategic projects
- Strong emotional intelligence and ability to facilitate work with stakeholders, including building relationships in service of the mission of Ignite Reading
- Extraordinary communication skills; written, verbal, and interpersonal
- Ability to be self-managing and flexible while working in a remote environment
- Nice to have:
- Knowledge of and experience with implementing programs using the Science of Reading
At Ignite Reading, we’ve decided to embrace a transparent compensation structure for a few reasons:
To promote fairness and equity: This approach supports fairness within our structure. When everyone knows how compensation decisions are made, it reduces the likelihood of pay discrimination based on factors like gender, race, relationships, or negotiation skills.To provide accountability for our approach: The same role receives the same compensation, with no negotiation.To build trust within the organization: When employees understand how their compensation is determined, they are more likely to trust organizational structures and decisions, which can lead to overall better culture.To support legal considerations: Many states are moving to requiring compensation listed on job descriptions and we want to follow these rules. Salary: $85,000 (this is a full-time, exempt position)
We also ensure you have the tools you need to thrive both in and out of work.
- Employee Stock Options
- Medical, Dental, and Vision (80% employee coverage, 50% dependent coverage)
- Short-term disability (100% employer paid)
- Technology Stipend
- Unlimited PTO + 12 paid holidays
- Professional Development Stipend
- Wellness Reimbursement
- Internet Stipend
- 12 Weeks of Parental Leave
- Yearly Staff Retreat
- Voluntary Life Insurance
We believe in building and fostering a diverse and inclusive workplace environment. We are proud to be an equal opportunity employer where all applicants are considered for employment without attention to color, religion, sexual orientation, gender identity, national origin, veteran or disability status. Research shows that candidates from underrepresented backgrounds often don't apply for roles if they don't meet all the criteria – unlike majority candidates meeting significantly fewer requirements.
We strongly encourage you to apply if you’re interested!We are seeking candidates who have lived experience related to social justice, diversity, equity, and inclusion. We are a virtual organization with headquarters in the California Bay Area.
