About Us:
HighRadius, a renowned provider of cloud-based Autonomous Software for the Officeof the CFO, has transformed critical financial processes for over 800+ leadingcompanies worldwide.Trusted by prestigious organizations like 3M, Unilever,Anheuser-Busch InBev, Sanofi, Kellogg Company, Danone, Hershey's, and many others,HighRadius optimizes order-to-cash, treasury, and record-to-report processes, earning usback-to-back recognition in Gartner's Magic Quadrant and a prestigious spot in ForbesCloud 100 List for three consecutive years.With a remarkable valuation of $3.1B and an impressive annual recurring revenueexceeding $100M, we experience a robust year-over-year growth of 24%.
With a globalpresence spanning 8+ locations, we're in the pre-IPO stage, poised for rapid growth. Weinvite passionate and diverse individuals to join us on this exciting path to becoming apublicly traded company and shape our promising future.
Job Summary:
Product Support Consultant will be responsible for providing support to our high-end,robust and scalable SaaS products. He/She plays a significant role as an extension ofour internal teams, the ultimate HighRadian ambassador who delivers continuoussupport from the advent of the conflict to the time it gets resolved. S/he should be keento learn about our complex software products and have a people-first mentality. If youare ready to leverage your grit, creativity and bit of wit and humor to experience anawesome company culture - then you should be a HighRadian!
Key Responsibilities:
● Responsible for providing product support to users of the Highradius applications.● Own customer reported issues and drive them to resolution meeting the SLAs.● Provide a delightful customer experience by partnering with internal and external stakeholders.● Supports and contributes to the growth of best practices for delivery of HighRadius Support services.● Understand HighRadius application troubleshooting practices to ensure successful resolution of the issues.● Have the will to learn and understand our products and their features to support and educate clients.● Follow the Quality and Process compliance to do the right thing for customers and the organization.● Dynamically prioritize tickets and multi-task when needed.● To be a team player who can work in rotational shifts.● To empathize with client situations and provide quick resolutions or workarounds.● Have a collaborative approach to clearly communicate issues and resolutions with the internal teams and customers.
Skill & Experience Needed:
● 2 to 5 years of experience in Application Support preferably a SaaS application● Familiarity with tools & practices of the trade such as case management, knowledge base, defect & escalation management.● A technology-centric background● Strong logical, analytical and problem solving skills● Excellent communication skills● Can work in a fast paced, ever changing, start-up environment● Proficiency in running SQL queries is a plus● Scripting knowledge is a plus
What You’ll Get:
● Competitive salary.● Fun-filled work culture (https://www.highradius.com/culture/)● Equal employment opportunities.● Opportunity to build with a pre-IPO Global SaaS Centaur
